Sebastian Carrasco Hernandez
Woodland Hills
Summary
Detail-oriented professional with 4+ years in customer service, operations, and administrative support. Expertise in problem-solving, financial troubleshooting, staff training, and workflow optimization. Bilingual in English and Spanish, with basic knowledge of Korean. Currently pursuing a Bachelor’s in Informatics & Business, with certifications in Business Analysis Fundamentals and Generative AI Data Analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Nico's Family Restaurant
West Hills
10.2021 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by relaying customer requests efficiently.
- Managed high-volume operations to ensure seamless customer experiences.
- Resolved point-of-sale and financial discrepancies with precision.
- Trained new staff to enhance teamwork, efficiency, and operational excellence.
- Addressed unexpected operational problems effectively to maintain smooth operations.
- Streamlined workflows and effectively multitasked in high-pressure environments.
Volunteer
Key Club Organization
Woodland Hills
08.2019 - 06.2022
- Assisted in organizing community service events for local outreach programs.
- Assisted in distributing food to community members at the church food bank.
- Supported the post-event cleanup process for children's activities, promoting a welcoming atmosphere.
- Sorted and packaged food items for distribution to families in need.
Education
Certificate - Business Analysis Fundamentals
Microsoft
Remote09-2025
Certificate - Generative AI Data Analyst Specialization
Vanderbilt University
Remote09-2025
Some College (No Degree) - Informatics
Los Angeles Pierce College
Woodland Hills, CASome College (No Degree) - Business Economics
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer service and conflict resolution
- Operational support and workflow optimization
- Financial reconciliation and billing systems
- Inventory and logistics coordination
- Team training and leadership
- Attention to detail and problem-solving
- Bilingual: English and Spanish; basic Korean
- Tech-savvy with Microsoft Office Suite
- POS and billing systems expertise
- Data analysis and workflow software proficiency
Certification
- Business Analysis Fundamentals
- Generative AI Data Analyst
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
Timeline
Host
Nico's Family Restaurant
10.2021 - Current
Volunteer
Key Club Organization
08.2019 - 06.2022
Certificate - Business Analysis Fundamentals
Microsoft
Certificate - Generative AI Data Analyst Specialization
Vanderbilt University
Some College (No Degree) - Informatics
Los Angeles Pierce College
Some College (No Degree) - Business Economics
Los Angeles Pierce College
Similar Profiles
JADEN RIKKELMAN BOONEJADEN RIKKELMAN BOONE
Lead Bartender/Hospitality Specialist at Nico's Restaurant and BarLead Bartender/Hospitality Specialist at Nico's Restaurant and Bar
Fraser PattonFraser Patton
Delivery Driver at Nico's PizzeriaDelivery Driver at Nico's Pizzeria
Colin FeltsColin Felts
Restaurant Waiter at Nico's Tex-Mex CantinaRestaurant Waiter at Nico's Tex-Mex Cantina
Eduardo LopezEduardo Lopez
Experience Supervisor at Best BuyExperience Supervisor at Best Buy
Kelsey FriebornKelsey Frieborn
Founder/ Owner at Dog SittingFounder/ Owner at Dog Sitting