Sebastian Carrasco Hernandez
Woodland Hills
Summary
Detail-oriented professional with 4+ years in customer service, operations, and administrative support. Expertise in problem-solving, financial troubleshooting, staff training, and workflow optimization. Bilingual in English and Spanish, with basic knowledge of Korean. Currently pursuing a Bachelor’s in Informatics & Business, with certifications in Business Analysis Fundamentals and Generative AI Data Analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Nico's Family Restaurant
West Hills
10.2021 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by relaying customer requests efficiently.
- Managed high-volume operations to ensure seamless customer experiences.
- Resolved point-of-sale and financial discrepancies with precision.
- Trained new staff to enhance teamwork, efficiency, and operational excellence.
- Addressed unexpected operational problems effectively to maintain smooth operations.
- Streamlined workflows and effectively multitasked in high-pressure environments.
Volunteer
Key Club Organization
Woodland Hills
08.2019 - 06.2022
- Assisted in organizing community service events for local outreach programs.
- Assisted in distributing food to community members at the church food bank.
- Supported the post-event cleanup process for children's activities, promoting a welcoming atmosphere.
- Sorted and packaged food items for distribution to families in need.
Education
Certificate - Business Analysis Fundamentals
Microsoft
Remote09-2025
Certificate - Generative AI Data Analyst Specialization
Vanderbilt University
Remote09-2025
Some College (No Degree) - Informatics
Los Angeles Pierce College
Woodland Hills, CASome College (No Degree) - Business Economics
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer service and conflict resolution
- Operational support and workflow optimization
- Financial reconciliation and billing systems
- Inventory and logistics coordination
- Team training and leadership
- Attention to detail and problem-solving
- Bilingual: English and Spanish; basic Korean
- Tech-savvy with Microsoft Office Suite
- POS and billing systems expertise
- Data analysis and workflow software proficiency
Certification
- Business Analysis Fundamentals
- Generative AI Data Analyst
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
Timeline
Host
Nico's Family Restaurant
10.2021 - Current
Volunteer
Key Club Organization
08.2019 - 06.2022
Certificate - Business Analysis Fundamentals
Microsoft
Certificate - Generative AI Data Analyst Specialization
Vanderbilt University
Some College (No Degree) - Informatics
Los Angeles Pierce College
Some College (No Degree) - Business Economics
Los Angeles Pierce College
Similar Profiles
JADEN RIKKELMAN BOONEJADEN RIKKELMAN BOONE
Lead Bartender/Hospitality Specialist at Nico's Restaurant and BarLead Bartender/Hospitality Specialist at Nico's Restaurant and Bar
Liv MoulinLiv Moulin
Front of House Employee at Nico's Fish MarketFront of House Employee at Nico's Fish Market
Fraser PattonFraser Patton
Delivery Driver at Nico's PizzeriaDelivery Driver at Nico's Pizzeria
AVA EBRAHIMIAVA EBRAHIMI
Estate Sale Assistant at EmployerEstate Sale Assistant at Employer
Justin BellJustin Bell
Mover at College Hunks Hauling Junk & MovingMover at College Hunks Hauling Junk & Moving