Sebanti Neogi
Software Quality Assurance Manager
Toronto,ON
Summary
CSM and LOMA certified Quality Assurance Manager offering 13+ years of experience in Quality Assurance and Insurance domain with 4+ years of onshore experience as a test lead and QA manager. Skilled at managing long-term quality goals and day-to-day organization. Strong planner and problem solver who readily adapts to change and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
14
14
years of professional experience
6
6
Certification
Work History
Quality Assurance Manager
Tata Consultancy Services
12.2021 - Current
- Enhanced product quality by implementing comprehensive QA processes and procedures such as adopting Jira XRAY and Agile.
- Extensive experience in vendor lifecycle management, procurement and testing using applications such as Fieldglass, ServiceNow and Ivalua.
- Reduced defects in products by conducting thorough inspections, analyzing root causes and identifying areas for improvement.
- Streamlined testing processes by proposing automation, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Managing the entire System Integration Testing by working with vendors, partners and clients to ensure SIT is performed seamlessly and with highest degree of satisfaction from clients. Supported UAT by planning and executing scripts and reporting defects to UAT team.
- Creating, maintaining and presenting different types of testing reports such as Test Strategy, Test Summary and other testing metrics reports to stakeholders.
- Participating in different RFPs and Agile assessments of different projects with enterprise agile coaches.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Mentored junior team members in best practices for quality management, contributing to overall team growth and development.
Offshore Quality Assurance Lead
Cognizant Technology Solutions
04.2018 - 12.2021
- Managing multiple projects having team of 14+ members involved in both automation and manual testing.
- Worked on Azure migration project following a Scrum model. Hands-on experience with Rally and strong knowledge of Agile processes.
- Test case design/ review, executing test cases, defect management, participating in daily scrum calls, sprint planning sessions and retrospectives.
- Preparing user stories, calculating story points, assigning stories to team members and working on estimations.
- Leading successful demonstrations to clients.
- Preparing different types of testing reports and presenting them to stakeholders. Participated in internal audits and taken corrective actions for audit findings.
- Offshore - onshore - client coordination and managing issues/escalations.
- Performed API testing using Postman.
Onshore Quality Assurance Lead
Cognizant Technology Solutions
08.2016 - 04.2018
- Worked on End to End test execution as QA lead for various projects with a strong understanding of SDLC, insurance domain, policy admin systems such as LifePro, Vitality application, SQL testing, CAW LA and agile methodologies. Extensive experience using manual testing to troubleshoot system integration, GUI, smoke, functional and regression testing.
- Involved in analysis of business requirements along with clients, offering solutions to optimize test cases based on different types of testing, developing and executing test plan based on business requirements, analyzing and reporting defects.
- Boosted team collaboration by participating in Agile development processes, including daily stand-ups and sprint planning sessions.
- Contributed to continuous improvement initiatives by analyzing root causes of defects and implementing corrective actions.
- Supported the integration of new features into existing systems through rigorous regression testing efforts.
- Streamlined communication between teams by serving as a liaison between QA, development, and project management departments.
- Promoted knowledge sharing within the team through regular presentations on best practices, tools, and methodologies in software testing.
Software Tester
Cognizant Technology Solutions
03.2011 - 07.2016
- Improved software quality by designing and executing test cases, test data and identifying and reporting defects.
- Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
- Preparing test automation proposals and estimation and test script design using QTP/Excel macro.
- Testing scripts, providing demonstrations, script maintenance, calculation ROI and other metrics.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Optimized test cases to maximize success of manual software testing.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
Software Tester Trainee
Cognizant Technology Solutions
07.2010 - 02.2011
- Attending classroom and online trainings to understand the concepts of testing, different types of testing, tools and technologies used, writing test cases, preparing test data, writing reports, logging defects etc.
- Working with senior testers and quality leads as part of hands-on job training by executing test cases, preparing test data and identifying defects.
- Contributed to successful project delivery by documenting test results and collaborating with developers.
- Improved product reliability with thorough regression testing, ensuring stability of existing features during updates.
Education
MBA - International Business
ICFAI University
India04.2014
Bachelor Of Technology - Information Technology
St. Thomas College of Engineering And Technology
India05.2010
ISC - Science
Calcutta Girls High School
India06.2006
ICSE - Science
St. Thomas High School
India06.2004
Skills
- Effective communication and problem solving
- Efficient time management
- Knowledge of software testing and insurance products
- Agile mindset
- Peer-to-Peer Approach
- Testing Tools: Jira XRAY, HP ALM, Rally, IBM Data Studio, Postman, Mainframe, CA Workload automation tool, Advanced Query tool, UFT
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Certification
Azure Certifications:
- DP900
- AI900
LOMA Certifications:
- LOMA 280
- LOMA 290
Certified Scrum Master (CSM)
ISTQB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Manager
Tata Consultancy Services
12.2021 - Current
Offshore Quality Assurance Lead
Cognizant Technology Solutions
04.2018 - 12.2021
Onshore Quality Assurance Lead
Cognizant Technology Solutions
08.2016 - 04.2018
Software Tester
Cognizant Technology Solutions
03.2011 - 07.2016
Software Tester Trainee
Cognizant Technology Solutions
07.2010 - 02.2011
MBA - International Business
ICFAI University
Bachelor Of Technology - Information Technology
St. Thomas College of Engineering And Technology
ISC - Science
Calcutta Girls High School
ICSE - Science
St. Thomas High School
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