Season Tik Wai NG
Burnaby,Canada
Summary
Customer service and operations professional with extensive experience in managing diverse teams, coordinating events, and developing strategic partnerships. Proven track record of enhancing customer satisfaction, optimizing operational processes, and executing successful events. Fluent in English, Cantonese, and Mandarin, with strong analytical skills and a passion for technology.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
eSpot Entertainment Inc
07.2022 - Current
- Managed approximately 100 incoming calls, emails and walk-in guests per day from customers
- Delivered exceptional customer support.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Office / Personal Assistant
Office of Ramon Yuen, Hoi Man
01.2020 - 08.2021
- Led a team of 4 in coordinated office operations and provided leadership.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Senior Sales Manager
QFPay Haojin FinTech Limited
10.2018 - 08.2019
- Partner with AliPay, WeChat for one-stop payment solution
- Led new sales team of 5, developed and maintained key partnerships, enhancing company's market presence.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Attended industry events and conventions to expand sales opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
Associate
Plum Food Limited
06.2018 - 09.2018
- Supervised a team of 15's daily operations, implementing effective management strategies that improved operational efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Marketing and Partnership Manager
Tencent (WeStart) Co-Working Space
04.2018 - 05.2018
- Redesigned team roles and responsibilities, clearly delineating between the Marketing team and the Business Development team to enhance focus and efficiency.
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Organized successful partner events to foster networking opportunities and strengthen industry relationships.
- Led team of 4 to cultivate relationships with internal groups and current and potential partner organizations.
Project Assistant
Hong Kong Cyberport Management Company Limited
11.2016 - 03.2018
- Supported incubation projects, contributing to the successful launch of 140+ startups.
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
Host II, Attraction and Guest Service Team
Hong Kong Disneyland Resort
09.2013 - 09.2015
- Collaborated with team members to manage attraction operations, achieving high guest satisfaction scores.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Education
Associate of Arts - Accounting And Finance
Langara College
Vancouver, BC12.2023
Bachelor of Commerce (Major in Accounting) - Accounting And Finance
Deakin University
Melbourne, Victoria12.2012
Diploma of Commerce - Commerce And Business Administration
Melbourne Institute of Business And Technology
Melbourne, Victoria12.2008
Skills
- Problem-solving abilities
- Customer Relations
- Money handling abilities
- Administrative Support
- Microsoft Office Suite
- Document Control
- CRM Software
- Account updating
- Critical Thinking
Languages
English
Cantonese
Mandarin
Additionalinformation
Available for part-time and full-time positions, Willing to relocate within Canada, Open to remote work opportunities
References
Available upon request
Timeline
Customer Service Representative
eSpot Entertainment Inc
07.2022 - Current
Office / Personal Assistant
Office of Ramon Yuen, Hoi Man
01.2020 - 08.2021
Senior Sales Manager
QFPay Haojin FinTech Limited
10.2018 - 08.2019
Associate
Plum Food Limited
06.2018 - 09.2018
Marketing and Partnership Manager
Tencent (WeStart) Co-Working Space
04.2018 - 05.2018
Project Assistant
Hong Kong Cyberport Management Company Limited
11.2016 - 03.2018
Host II, Attraction and Guest Service Team
Hong Kong Disneyland Resort
09.2013 - 09.2015
Associate of Arts - Accounting And Finance
Langara College
Bachelor of Commerce (Major in Accounting) - Accounting And Finance
Deakin University
Diploma of Commerce - Commerce And Business Administration
Melbourne Institute of Business And Technology
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