Searria Palmer
Fresno
Summary
Dynamic Shift Manager at Jamba Juice with a strong focus on customer service and quality assurance. Proven ability to lead teams and resolve escalated issues effectively. Skilled in accurate money handling and problem-solving, ensuring compliance with company standards while enhancing customer satisfaction. Committed to fostering a collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Jamba Juice
01.2020 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided exceptional customer service, answering queries and offering recommendations.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Stower
Amazon
02.2023 - 08.2023
- Utilized scanning equipment to quickly locate and identify items.
- Inspected items for any damages and reported discrepancies to supervisor.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
Retail Associate
Fallas Paredes Discount Stores
06.2019 - 12.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Unloaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
Education
High School Diploma -
Crescent View
Fresno, CA06-2018
Skills
- Customer service focus
- Team collaboration and
- leadership
- Quality assurance
- Delegating work
- Problem-solving
- Computer skills
- Opening and closing procedures
- Accurate money handling
- Safety procedures
Certification
Food Handler
Timeline
Stower
Amazon
02.2023 - 08.2023
Shift Manager
Jamba Juice
01.2020 - Current
Retail Associate
Fallas Paredes Discount Stores
06.2019 - 12.2019
High School Diploma -
Crescent View
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