Summary
Overview
Work History
Education
Skills
Websites
Languages
Soccer
Timeline
Generic

Sean Indetie

Victoria,BC

Summary

My name is Sean Indetie, a 20-year old international student currently enrolled in the Accounting program at Camosun College. Having worked as a Customer Service Representative for two years, I am a dedicated professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. I possess top-notch skills in oral and written communication, active listening and analytical problem-solving skills which enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


On top of that, I am a professional network marketer. I sell websites as well as health care products such as sanitary pads. This experience has made me a results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects which establishes clear standards and enforces protocols for consistent, high-quality results. Most would find it draining to keep up conversations and deal with customers for long hours. As an extrovert, I thrive on establishing good relations with other people through my exceptional communication skills. The contentment that comes with helping other people and ensuring that every time I talk to someone, I leave them feeling heard and understood. Reaching far and wide to reach a solution. Making it clear to the customer that I’m on their side, would always be my goal.


For further details on my qualifications, kindly contact me through the number or email attached in this document.

Overview

5
5
years of professional experience

Work History

Network Marketing

Global Internet Fortunes
10.2023 - Current
  • Contributed to event marketing, sales and brand promotion.
  • Boosted sales through effective presentation of our website benefits and tailored recommendations to meet individual client needs.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Refined sales pitch delivery by seeking feedback from prospects and peers, aiming to continuously improve persuasive abilities in diverse situations.
  • Worked closely with in-house web design team to develop visuals for content.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased network size by actively prospecting and engaging with potential clients through social media such as Facebook, Instagram and Whatsapp, phone calls, and in-person meetings.

Customer Service Manager

Gabriel Cakes Ke
08.2019 - 10.2021
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns of our cakes.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Researched and corrected customer concerns to promote company loyalty.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of our services.

Education

BBA - Accounting

Camosun College
Victoria, BC
05.2028

High School Diploma -

Naisula School
Kajiado, Kenya
05.2023

High School Diploma -

Pioneer Boys High School
Murang'a, Kenya
05.2020

High School Diploma -

Nova Pioneer Tatu Boys
Tatu City, Kenya
08.2019

Skills

  • Bilingual
  • Highly proficient in Microsoft Office Suite
  • Above-average Math proficiency
  • Excellent Social Competency
  • Detail-Oriented
  • Problem-solver
  • Customer service
  • Written/Verbal Communication
  • Punctuality
  • Digital Marketing

Languages

English
Native or Bilingual
Swahili
Native or Bilingual
French
Limited Working

Soccer

I have been playing soccer since I was 10. I have been in the school team for each and every school I have ever attended. In high school, I was the school team captain in all three of the schools I attended. I have also received the award for Most Valuable Player at all three of my high schools. I am currently also part of the soccer program at Camosun, and looking to play in the major divisions soon.

Timeline

Network Marketing

Global Internet Fortunes
10.2023 - Current

Customer Service Manager

Gabriel Cakes Ke
08.2019 - 10.2021

BBA - Accounting

Camosun College

High School Diploma -

Naisula School

High School Diploma -

Pioneer Boys High School

High School Diploma -

Nova Pioneer Tatu Boys
Sean Indetie