Seana Say
Garden Grove
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Quartz Network
Hermosa Beach
12.2021 - Current
- Own the end-to-end success of a portfolio of enterprise clients, ensuring satisfaction, adoption, and retention
- Partner with customers to define business goals, KPIs, and success plans tailored to their objectives
- Drive expansion strategies and upsell opportunities, contributing to revenue growth and churn management
- Analyze customer usage trends and health scores to address risks and identify opportunities proactively
- Act as a trusted advisor and liaison across Product, Sales, and Support teams to improve product adoption and client outcomes
Account Manager
Reform Clothing
Los Angeles
10.2014 - 10.2021
- Managed a book of over 1,000 B2B accounts with varying deal sizes and sales cycles
- Closed monthly revenue between $8K-$50K through full-cycle sales and account expansion
- Owned customer onboarding and support for smooth adoption and ongoing satisfaction
- Collaborated with production team and manufacturers to meet client requirements for timely delivery
- Designed and executed marketing campaigns to boost customer engagement and drive repeat business
- Utilized CRM data to identify sales trends, optimize pricing strategies, and exceed revenue targets
Executive Assistant
Storey Dreams Foundation
Hollywood
03.2008 - 08.2013
- Supported CEO with scheduling, travel logistics, and confidential communication
- Organized and executed domestic and international events with post-event data analysis
- Managed cross-functional remote teams including social media, marketing, and design
- Maintained high-profile partnerships with speakers, celebrities, and influencers
- Spearheaded a fundraising initiative for The Eric De La Cruz Charity, raising over $750,000
Education
Bachelor of Arts - English
California State University of Long Beach
Long Beach, CA01.2007
Skills
- Customer Lifecycle Management
- Client Retention & Expansion
- Strategic Account Management
- Process Optimization
- Data Analysis & Insights
- Salesforce
- ChurnZero
- Quickbase
- Planhat
- Hubspot
- Microsoft Office Suite
- Google Workspace
- CRM software usage
- Customer relationship management
- Account expansion strategies
- Revenue growth
- Account management
Certification
- Types of Conflict, Coursera
- Fundamentals of Project Planning and Management, Coursera
- Managing as a Coach, Coursera
Timeline
Customer Success Manager
Quartz Network
12.2021 - Current
Account Manager
Reform Clothing
10.2014 - 10.2021
Executive Assistant
Storey Dreams Foundation
03.2008 - 08.2013
Bachelor of Arts - English
California State University of Long Beach
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