Sean Williams
Hospitality Management
Banff
Summary
Availability: Am available 24/7 and can start ASAP
Working VISA: Active until May 2026
Staff accommodation: Preferred
A passionate travel enthusiast who possesses extensive expertise in geography, history, and tourism. With a robust background in the Hospitality/Tourism sector, my professional journey has fostered a deep understanding of customer service, hospitality, leadership, sales, and global travel, complemented by my immersive experiences across more than 35 countries. I am committed to leveraging these competencies to propel my career within the hospitality/travel industry.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Bar Supervisor
La Terrazza Restaurant, Banff Park Lodge
Banff, Alberta
05.2024 - 12.2024
- Delivering exceptional customer service as both a bartender and a waiter
- Crafting drinks according to restaurant dockets
- Overseeing work of staff to ensure efficient operations and high-quality service
- Inventory management
- Collaborating with management to develop and update drink menus
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Travel Agent
DealsAway & Global Work and Travel
Gold Coast, QLD
07.2023 - 05.2024
- In Person/Over the Phone - Sales experience
- Direct communication with clients/suppliers
- Experienced in Cruising Portals, Travel Insurance, and Car Hire
- Cultural Sensitivity
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Assistant Venue Manager
Crown Plaza - Sports Bar
Gold Coast, QLD
11.2022 - 07.2023
- Reported on Venue KPI's, trades and upcoming events at weekly meetings
- Assisted the Venue managers with Employee Rosters, Hiring/Firing and inventory
- Further extended Leadership and Customer Service skills
- Assisted with the Marketing and Social Media
- The ability to adapt to changing circumstances and handle unexpected situations effectively
Assistant Manager
Varsity Lakes Tavern (ALH)
10.2022 - 07.2023
- Employee management and training
- Conduct safe operations and follow strict guidelines of late night trade
- Working under pressure and meeting deadlines
- Knowledge of Safety and Security Procedures
Duty Manager/Bar Supervisor
Burleigh Bears Leagues Club
08.2017 - 10.2022
- Organisation of the club operations e.g
- Event planning, inventory management, administration, and financial management
- Excelled my Leadership and Customer service skills
- HR/Employee Relations and Conflict Resolution
- Attention to Detail & Product Knowledge
- Bar tendering/waiting & FOH reception experience
Marketing Internship
Club Tweed
Gold Coast, QLD
11.2020 - 02.2021
- Created Customer Journey Maps, Mood boards, and social media advertisements
- Data Analysis
- Brand Management
- Customer Relationship Management
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Business - Behavioural Science and Marketing
Griffith University
Gold Coast 02.2019 - 03.2022
Queensland Certificate in Education -
Miami State High School
Gold Coast 02.2009 - 11.2013
Skills
Effective Time Management
Upselling strategies
Customer Service
Communication
Leadership
Employee development
Health and safety compliance
Accomplishments
- 3x Academic Awards of Excellence attained at Griffith University – 2019, 2020 and 2021
- Successfully completed the Business Plus program at Griffith University to prepare for my professional career
- Currently a member of Golden Key International Honour Society – 2020
- Completed the 96km Kokoda challenge (local)
- Solo travelled through over 32 countries/continents around the world
Internships and work experiences
- Marketing Intern, Club Tweed, 11/01/20, 02/01/21, Completed a 12-week internship through a University Elective, Created Customer Journey Maps, Mood boards, and social media advertisements, Data Analysis, Brand Management, Customer Relationship Management
- Festival Promotion and Sales, Australian Festival Heads, 01/01/21, 11/01/23, Brand Expansion and Sales, Assisting with Unique Marketing Campaigns, Creativity and Innovation
- Security, Shokk Events, 05/01/19, 11/01/19, Worked as security for a Brisbane based event company called Shokk during the time they hosted multiple events at various nightclubs on the Gold Coast
Personal Information
- Date of Birth: 04/11/96
- Driving License: Clean record
Certification
Pro Serve Certification
Timeline
Pro Serve Certification
05-2024
Bar Supervisor
La Terrazza Restaurant, Banff Park Lodge
05.2024 - 12.2024
Travel Agent
DealsAway & Global Work and Travel
07.2023 - 05.2024
Assistant Venue Manager
Crown Plaza - Sports Bar
11.2022 - 07.2023
Assistant Manager
Varsity Lakes Tavern (ALH)
10.2022 - 07.2023
Marketing Internship
Club Tweed
11.2020 - 02.2021
Bachelor of Business - Behavioural Science and Marketing
Griffith University
02.2019 - 03.2022
Duty Manager/Bar Supervisor
Burleigh Bears Leagues Club
08.2017 - 10.2022
Queensland Certificate in Education -
Miami State High School
02.2009 - 11.2013
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