Sean White
Tsawwassen,Canada
Summary
Reliable Customer Service Attendant with experience in handling customer inquiries, resolving issues and maintaining high customer satisfaction. Strong communication and problem-solving skills coupled with ability to multitask effectively. Proven track record of contributing to team success and enhancing overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Services Attendant
BC Ferries
Delta, BC
05.2022 - Current
- Trained to report and effectively respond to medical emergencies onboard, and assist the first aid officers.
- Trained to use a radio, operate equipment, and perform evacuation measures to direct passengers safely off the vessel single-handedly, if needed.
- Expected to memorize a different emergency duty each day and perform tasks during weekly Transport Canada-issued drills to the commanding officers' standards.
- These include fire response, evacuation stations, abandon ship, and men overboard.
- Various threat levels, such as hijacking, bomb threats, and active violent persons.
- Trained to memorize the inside and outside of three different classes of vessels to know, at the sound of the alarms, where everything is located, including evacuation stations, three different types of fire extinguishers, life jackets, stairwells, car decks, five fire lockers, first aid equipment, and passenger management items.
- During sailings other than emergencies and drills, I work as a galley helper, preparing a large amount of food for passengers at each sailing.
- As a cleaner, I ensure that washrooms are well maintained to the satisfaction of customers and management.
- I also work in the cafeteria, serving food and bussing. tables.
Prep Cook
White Spot Restaurant
Delta, BC
06.2019 - 05.2022
- I prepared desserts for customers dining in, or ordering online.
- I assisted the kitchen staff and prepared food for cooking in the morning.
- Maintained records of daily food usage in accordance with health regulations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- I was responsible for cleaning my workstation and the restaurant.
Education
Bachelor of Arts - Political Science
University of British Columbia
03.2025
High school diploma -
South Delta Secondary School
01.2022
Skills
- A team player and can work independently
- Manage stress successfully in challenging conditions
- Hard worker with excellent people skills and problem-solving skills
- Time management skills to balance course load and work
- Growth mindset, guided by discipline and consistency
- Data analysis
Certification
- Food Safe Level 1
- BC soccer refereeing certificate
- St Johns Ambulance First Aid Level 1
Timeline
Customer Services Attendant
BC Ferries
05.2022 - Current
Prep Cook
White Spot Restaurant
06.2019 - 05.2022
Bachelor of Arts - Political Science
University of British Columbia
High school diploma -
South Delta Secondary School
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