Sean Webb
SIMCOE
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations and sales management, strategic planning, and resource optimization. Flexible in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving dealership success and fostering team growth.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Sterling Renovations
06.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Sales Manager
Parkway Nissan
09.2015 - 05.2017
- Helped develop a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Manager
Erin Park Lexus
03.2012 - 09.2015
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Oversee sales desk and negotiate all new and used car transactions
- Scheduling sales team shifts to ensure proper coverage for sales floor at all times
- Showroom vehicle staging and cleanliness
- Met with all customers that came into our showroom
- Recruited, interviewed and hired employees
- Completed monthly vehicle requests with the manufacturer
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations
- Attended Disney University with Erin Park Lexus for customer service training.
Sales Manager
Acura of Oakville
02.2011 - 03.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Oversee sales desk to negotiate all new and used car sales transactions
- Establish and oversee pre-owned vehicle department
- Increased used car inventory and oversaw all marketing such as Autotrader and dealership web-site
- Ensured all used vehicles were scheduled into service for reconditioning report as soon as they arrived in inventory
- Showroom vehicle staging
- Monthly vehicle request with manufacturer
- Arrange all dealer trades as needed
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
Acura of Hamilton
07.2002 - 02.2011
- Started as a Sales and Leasing Consultant in 2002
- 2002-2005 worked primarily in the used car department, but assisted new car clientele as needed for overflow
- Oversaw all used vehicle marketing through Autotrader and dealership web-site
- 2005-2006 transitioned to new car department as a Sales and Leasing Consulatant
- Built up lease portfolio and conducted continuous follow up
- Top dealership sales consultant for 2006. Received HBADA award
- Promoted to New Car Sales Manager in 2007
- My responsibilities as New Car Sales Manager:
- Oversee full New Car Sales Department staffing and scheduling
- Hire and train all new hire Sales Consultants
- Oversee sales desk for all new car transactions
- Assist General Manager with all advertising
- Completed monthly vehicle request
- Arranged all dealer trades as required
- Attended monthly Sales Consultant training as well as quarterly Sales Manager training
- Completed all Acura Canada on-line training as required
- Attended all Acura Canada in-person training such as ride and drives for new or updated products
- Oversaw Acura of Hamilton's complete lease portfolio and followed up with clients in a timely and productive fashion
Education
High School Diploma -
Sherwood Secondary School
Hamilton, ON06-1997
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Staffing
- Strong Work Ethic
- Dependable and reliable
- Customer Relations
- Customer Service
Timeline
Owner/Operator
Sterling Renovations
06.2017 - Current
Sales Manager
Parkway Nissan
09.2015 - 05.2017
Sales Manager
Erin Park Lexus
03.2012 - 09.2015
Sales Manager
Acura of Oakville
02.2011 - 03.2012
Sales Manager
Acura of Hamilton
07.2002 - 02.2011
High School Diploma -
Sherwood Secondary School
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