Sean Ward
Dundas,Canada
Summary
Seasoned professional with a proven track record in emergency situation management and client support. Excelled in dynamic environments, demonstrating exceptional leadership and mediation skills. Spearheaded key programs, achieving significant outcomes in community reintegration and support, backed by adept project and statistical management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Harm Reduction/Addiction Specialist
Good Shepherd
Hamilton, Ontario
12.2023 - 04.2024
- Detected signs of drug or alcohol influence.
- provided expertise on substances used by clientelle, identifying distrubutors to management
- Managed real-time response to overdoses and urgent medical situations.
- Offered specialized knowledge for high-need clients and monitored case progress to ensure security.
- Frequent crisis de-escalation and mediation of issues in the center.
- provided needed soft support to clients presenting at the center
- Connected clients with services to support their needs post-center.
- Partnered with security to identify and mitigate threats, maintaining a secure facility.
Developmental Services Worker
Private Contractor
Burlington, Ontario
10.2023 - 01.2024
- Specialized in mobile support for youth with complex needs.
- Supported daily scheduled activities at home and in community.
- Collaborated with family and clients to achieve behavior and community engagement goals.
- Provide a professional and discreet presence to clientele in need of community escorting.
- Maintain confidentiality of clients during community escorts.
Developmental Service Worker
Aja Support Services
Brampton, Ontario
11.2022 - 10.2023
- Mobile worker specializing in adults with ASD and complex needs
- Assist with planned daily activities in home and in community
- Working together with family and client to achieve behavior and community engagement goals
- Providing a professional and discreet presence to clientele in need of community escort
- Maintaining client confidentiality while escorting in community as well as communication with care team
Program Manager
Opportunity Housing Inc
Hamilton, Ontario
09.2021 - 10.2022
- Tasked with consultancy of new projects and partnerships
- Tasked with managing new projects for the organization to ensure quality, success, and adherence to organizational standards
- Assist with writing and coordination of programming for projects
- Assist Program Director with fielding and approaching partners, developing strategies, and executing business plans as outlined
- Assist landlord/property managers with reaching their financial targets for existing properties
- Assist landlord/property managers with developing rental rate targets for new/renovated properties prior to introducing to rental market
- Screen units secured for appropriateness and safety for program participants
- Ensure landlord/property management partnerships adhere to RTA policy and procedure regarding program participants throughout involvement with the program and established terms of tenancy
Retail Sales Associate
Freewheel Cycle
Dundas, Ontario
02.2016 - 10.2022
- 1 year full time processing warranties and sales, seasonal/part time employment worked alongside social service early positions (relief/part time)
- Responsible for bike and accessory sales guiding clientele to best choices to suit various needs
- Perform bike sizing and adjustment to suit individual anatomy during sales as well as by drop in to address specific discomfort issues
- Assisted adults and children with basics of riding bikes
- Assembly of bikes from manufacturers including tuning and setup
- Intake and processing of warranty claims
- General shop duties like cleaning, opening/closing procedures, seasonal displays, shipping/receiving
Landlord Liaison
Mission Services Housing Up Program
Hamilton, Ontario
04.2020 - 09.2021
- Provided expertise of homeless serving/housing services, target population, addictions, and mental health
- Tasked with reaching and securing rental spaces in the community for program participants
- Responsible for building and maintaining new community contacts to provide housing for at risk population in the private sector as well as non-profit providers
- Assisted program management with driving and focusing efforts of case management team to reach specific targets and goals
- Assertively marketed Housing Up Program to landlords and property managers as the face of Mission Services Housing Up Program
- Skilled advocate in rental market, liaising key correspondences between landlords and Mission Services Housing Up Program
- Knowledgeable of Landlord Tenant Law and documents, correct use of RTA & LTB forms in practice
- Ensure landlord/property management partnerships adhere to RTA policy and procedure regarding program participants throughout involvement with the program and established terms of tenancy
- Assist landlord/property managers with reaching their financial targets for existing properties
- Assist landlord/property managers with developing rental rate targets for new/renovated properties prior to introducing to rental market
- Screen units secured for appropriateness and safety for program participants
- Experienced in coordinating rent payments from various sources then providing monthly follow up to our landlord partners
Case Manager (Lead Housing Worker/Landlord Liaison)
Good Shepherd Men’s Centre
Hamilton, Ontario
12.2017 - 02.2020
- Tasked with triaging clientele and preparing for transition from shelter to community
- Skilled in coordinating case management efforts to reach specific goals, assigning key tasks to colleagues with expertise in those areas (aces in their places)
- Built and maintained key community contacts to provide housing for at risk populations in the private sector as well as non-profit providers
- Skilled financial advocate specializing in high needs clientele with challenging circumstances; proven success with reinstating various sources of income, one (1) property sale, and trusteeship referral
- In-person client advocacy in private rental market, liaising between client and landlord as well as social assistance providers such as Ontario Works, Ontario Disability Support Program, Canada Pension as well as private Pension Providers
- Coordinating required wrap around supports for high needs clientele transitioning into community, including eviction prevention focused case management as well as referrals for follow up case management
- Developed and implemented the framework and operations of The Good Shepherd Men’s Centre’s Housing and Shelter Diversion Programs, spearheaded both programs as pilot and provided necessary statistical data throughout resulting in continued annual funding for both components of GSC Housing Program – Housing Placement and Shelter Diversion
Shelter Support Worker
Good Shepherd Men’s Centre
Hamilton, Ontario
06.2015 - 12.2017
- Provided client intake and orientation at the centre
- Assessed client needs and determined appropriate referral options
- Advocated for client's well-being and self-determination
- Assist with daily shelter operations such as dormitory wake up and lock up, meal times, and performing regular rounds of the shelter
- Assist clientele with case management goals such as housing searches and photo ID replacement
- Maintained and updated client files and records in accordance with client confidentiality requirements, as well as to reflect case progress
- Functioned as part of the case management team assisting with goals and needs for priority shelter residents as directed by their primary case manager
Education
Licenced Counsellor - Addiction/Mental Health Counselling
Oxford College
Burlington, ON01-2026
Graduate Certificate - Community Service Worker
Trillium College
Burlington, ON, Canada04.2015
Graduate Certificate - Chef/Cook
Liaison College
Hamilton, ON, Canada04.2009
Skills
- Analyze and apply knowledge
- Dynamic and adaptive personality
- Project management
- Emergency situation management
- De-escalation techniques
- Client support
- Database management
- Statistical management
- Report writing
- Rapport building
- Case management
- Public relations
- Conflict resolution
- Mediation
- Leadership
- Homemaking
- Kitchen skills
- Retail/customer service
Additionalskillsandexperience
- Experienced in Public Relations and Representation
- Skilled in Conflict Resolution and Mediation
- Strong Leadership skills
- Homemaking and kitchen skills
- Excellent retail/customer service skills
- Performance Bicycle sales, fitting and builds
- Essential Automotive Maintenance
- Basic Automotive Electrical repair and fabrication
- Performance Auto Fabrication, Restoration and Consultation
Certification
- First Aid Level Lay Rescuer CPR-C + AED
- 1st Responder Training Narcan/Naloxone
- Vulnerable Sector Police Clearance
- Non-Violent Crisis Intervention Certified
- WHIMIS Certified
Closingstatement
Thank you for your time considering this resume. I’m available at your request and look forward to hearing from you. Until then be well and my best.
Professionalreferences
- Devin Agnew, Executive Director, Opportunity Housing, (905) 921-0876, devin_agnew@hotmail.com
- Reinaldo DaSilva, Manager, Mission Services Housing Up, (905) 528-7635 ext 4222, rdasilva@mission-services.com
- Anna DiPrata, Ontario Works for Good Shepherd/Mission Services, (905) 973-4858, Anna.DiPrata@hamilton.ca
Qualitiesandskills
- Able to analyze and apply knowledge and skills from various disciplines
- Dynamic and adaptive personality skilled in spearheading projects and initiatives
- Experienced in taking charge of emergency situations and maintaining until handover
- Experienced in addressing agitated or aggressive clientele and de-escalating such clientele
- Skilled in assisting high needs clientele reach specific goals and supporting throughout
- Excellent database and statistical management skills - HIFIS 3.8, 4.0, Microsoft Excel
- Excellent report writing skills - serious incident report, general case notes, referrals, affidavit
- Excellent rapport building with clientele and community contacts/resources
- Excellent Case Management skills - strengths based approach integrating client self-determination
Timeline
Harm Reduction/Addiction Specialist
Good Shepherd
12.2023 - 04.2024
Developmental Services Worker
Private Contractor
10.2023 - 01.2024
Developmental Service Worker
Aja Support Services
11.2022 - 10.2023
Program Manager
Opportunity Housing Inc
09.2021 - 10.2022
Landlord Liaison
Mission Services Housing Up Program
04.2020 - 09.2021
Case Manager (Lead Housing Worker/Landlord Liaison)
Good Shepherd Men’s Centre
12.2017 - 02.2020
Retail Sales Associate
Freewheel Cycle
02.2016 - 10.2022
Shelter Support Worker
Good Shepherd Men’s Centre
06.2015 - 12.2017
- First Aid Level Lay Rescuer CPR-C + AED
- 1st Responder Training Narcan/Naloxone
- Vulnerable Sector Police Clearance
- Non-Violent Crisis Intervention Certified
- WHIMIS Certified
Licenced Counsellor - Addiction/Mental Health Counselling
Oxford College
Graduate Certificate - Community Service Worker
Trillium College
Graduate Certificate - Chef/Cook
Liaison College
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