Sean Tehaney
San Francisco
Summary
Detail-oriented Website Operations Specialist with a strong track record in managing cashback inputs for hundreds of merchants. Collaborates effectively across teams to streamline processes, resolve backend issues, and enhance promotional engagement. Proficient in Salesforce and data-driven strategies within fast-paced advertising environments.
Overview
8
8
years of professional experience
Work History
Website Operations Specialist
Rakuten Rewards
San Francisco
03.2025 - Current
- Owned and executed three specialized promotional channels, ensuring detailed setup and coordination
- Prepared and executed targeted promotions by building and deploying segmented audience lists
- Managed cashback rate inputs for hundreds of merchants, enhancing promotional accuracy and execution
- Identified and resolved backend issues, safeguarding partner compensation and preventing potential revenue loss
- Developed and maintained team calendars to ensure timely tracking of promotion timelines and key deliverables
Website Operations Coordinator
Rakuten Rewards
San Francisco
07.2023 - 04.2025
- Managed cashback rate inputs for hundreds of merchants, ensuring accuracy and smooth promotional operations
- Audited and verified cashback rates across six affiliate networks during peak promotional periods
- Utilized Salesforce to track contacts, partnerships, and activity across affiliate networks
- Collaborated with cross-functional teams to develop outreach templates, facilitating future promotional campaigns
- Streamlined email workflows by organizing and optimizing multiple Outlook inboxes, enhancing communication efficiency
- Assumed full-time responsibilities with minimal onboarding, contributing to team continuity
Website Operations Coordinator
Rakuten Rewards
San Francisco
09.2022 - 12.2022
- Assisted the team during a temporary assignment.
- Coordinated daily operations and supported cross-functional team communications.
- Managed project timelines and ensured adherence to established processes.
- Assisted in vendor management and maintained supplier relationships.
College Athlete
Santa Clara University Intercollegiate Athletics
Santa Clara
01.2018 - 11.2021
- Competed at NCAA Division I level in water polo
- Recognized as WWPA Second Team All-American, highlighting athletic performance during 2018-19 season
- WWPA All-Freshman Team in 2018-19 season
- Received SCU Coaches Award for exemplary leadership and dedication during 2021-22 season
- 4 year Scholarship Athlete
- Managed college course load and team responsibilities while committing 20 hours per week to training and competitions
Education
Bachelors of Science - Economics
Santa Clara University
Santa Clara06-2022
Skills
- Salesforcecom and Microsoft Office
- Affiliate networks and advertising operations
- Atlassian suite and Jira
- SQL and Tableau
- Mondaycom and Google Workspace
- Client services and content management systems
- Confluence and Workday
- macOS and Windows platforms
- Professionalism and time management
- Organization and attention to detail
- Website analytics
Timeline
Website Operations Specialist
Rakuten Rewards
03.2025 - Current
Website Operations Coordinator
Rakuten Rewards
07.2023 - 04.2025
Website Operations Coordinator
Rakuten Rewards
09.2022 - 12.2022
College Athlete
Santa Clara University Intercollegiate Athletics
01.2018 - 11.2021
Bachelors of Science - Economics
Santa Clara University