Summary
Overview
Work History
Education
Skills
Timeline
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Sean Sok

Sunnyvale

Summary

Dedicated and adaptable professional with experience in customer service, hospitality, and team leadership. Skilled in conflict resolution, time management, and decision-making in fast-paced environments. Proven ability to train employees, maintain quality standards, and provide excellent customer experiences. Reliable, motivated, and eager to contribute to a team-oriented workplace.

Overview

4
4
years of professional experience

Work History

Shift Lead

Crumbl Cookies
04.2023 - Current
  • Making timely and effective decisions to ensure an efficient shift performance.
  • Maintained high standards of food safety, sanitation, and cleanliness, as well as practicing FIFO.
  • Thrived in a fast-paced environment while upholding product quality and consistency.
  • Resolved customer concerns with effective solutions to ensure satisfaction and repeat business.
  • Fostered teamwork and collaboration, including closing responsibilities and delegating tasks.
  • Trained and mentored new employees to align with company standards and expectations.
  • Provided shift summaries and performance feedback to management, offering recommendations for future improvements.

Front Desk Receptionist

Comfort Inn by Choice Hotels
04.2022 - 02.2023
  • Welcomed and assisted guests at the front desk, ensuring a positive and professional first impression.
  • Handled cashier transactions accurately, including payments, deposits, and account adjustments.
  • Managed administrative tasks such as scheduling stays, processing late checkouts, and handling extensions.
  • Maintained strict confidentiality of guest information and sensitive records.
  • Recorded and updated guest data accurately in hotel systems.
  • Communicated effectively with guests and team members to resolve issues promptly, escalating to supervisors when necessary.

Amusement Ride Operator

California's Great America
06.2021 - 01.2022
  • Operated rides safely and efficiently while ensuring guest comfort and adherence to park safety regulations.
  • Practiced strong teamwork and communication to coordinate with fellow operators and staff.
  • Assisted guests with boarding, seating, and ride instructions to promote a safe and enjoyable experience.
  • Monitored ride equipment and reported any safety or operational concerns to supervisors immediately.
  • Delivered excellent customer service by addressing guest questions and concerns with professionalism.

Education

High School Diploma -

Foothill College
Los Altos, CA

Skills

  • Customer Service & Conflict Resolution
  • Leadership & Team Collaboration
  • Communication Skills
  • Time Management & Decision-Making

Timeline

Shift Lead

Crumbl Cookies
04.2023 - Current

Front Desk Receptionist

Comfort Inn by Choice Hotels
04.2022 - 02.2023

Amusement Ride Operator

California's Great America
06.2021 - 01.2022

High School Diploma -

Foothill College

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Sean Sok