Sean Sims

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Handled cash transactions securely, maintaining accurate cash balances and stock counts, preventing losses due to errors.
• Managed mandatory cleaning tasks alongside assisting customers, demonstrating strong time management skills to balance operational duties and customer service effectively.

REFERENCE: GM Jose Meraz (626)-922-7874

• Planned engagement strategies to educate students about available Center of Multicultural Affairs services
• Organized student-focused events during orientation and move-in weekend, along with cultural events throughout the school year
• Supported student needs, handling both in-person and telephone requests for assistance
• Sorted mail and distributed correspondence to appropriate recipients

REFERENCE: Stanley Martinez (917)-434-251

• Led youth practices and educational workouts for kids aged 3-7 at West Hills Pony Baseball
• Assisting as a 'Buddy' in West Hills Baseball's Champions program in which children with special needs or disability can live their dreams of playing ball
• Umpired and kept box score for youth games