Detail-oriented Compliance Officer and Fraud Investigator dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 14 years of experience in financial industry.
Overview
27
27
years of professional experience
Work History
Compliance Officer - Program Manager - Fraud
Convera GlobalPay
03.2022 - 03.2024
Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
Identified program obstacles and communicated possible impacts to team.
Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Optimized resource allocation, effectively balancing priorities and managing competing demands.
Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Oversaw and monitored case and transaction tracking system for accuracy, reducing duplication issues.
Senior Fraud Investigator
Western Union Business Solutions/Custom House
05.2004 - 03.2022
Evaluated customer data to identify and prevent fraudulent activities.
Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent trends.
Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
Streamlined internal processes by creating standardized investigation templates and reporting formats, increasing overall efficiency.
Played a critical role in shaping corporate anti-fraud policies by providing subject matter expertise during policy development meetings.
Police Constable
Municipality Of Saanich
09.1997 - 04.2004
Enhanced public safety by conducting regular patrols and responding to emergency calls.
Improved community relationships through proactive engagement and participation in local events.
Collaborated with fellow officers for successful crime prevention and resolution efforts.
Assisted victims of crime by providing support services referrals and acting as a liaison between them and other agencies involved in their cases.
Senior Team Leader, Operations Support at Convera, Western Union Business Solutions (WUBS)Senior Team Leader, Operations Support at Convera, Western Union Business Solutions (WUBS)