Dedicated professional with expertise in seam sealing and composite fabrication. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration.
Overview
16
16
years of professional experience
Work History
Boat Repair/Patcher
Ceiba Adventures
Flagstaff
06.2024 - 05.2025
Provided expert repair and maintenance services for 18-ft inflatable boats used on the Colorado River, including patching, seam sealing, and valve repair.
Maintained detailed records of repairs, including materials used, and repair procedures, for future reference and compliance.
Maintained all other gear needed for a river expedition.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Composite Technician
Nova Kinetics
Flagstaff
01.2020 - 02.2021
Operated composite fabrication tools safely and efficiently.
Assisted in mixing and preparing composite materials for production.
Followed safety protocols to maintain a safe work environment.
Collaborated with team members to complete project tasks on time.
Maintained clean and organized workspace to promote efficiency.
Supported production processes by organizing materials and supplies.
Communicated effectively with supervisors regarding workflow status and challenges.
Produced durable composite parts for products by precisely combining separate materials.
Reduced waste as result of carefully following specifications to manufacture precise composite parts.
Inspected parts throughout production process to ensure quality standards were met.
Created detailed documentation for all work performed in accordance with company policy and procedures.
Retail Store Manager
Wet Dreams River Supply
Flagstaff
04.2019 - 08.2020
Managed daily operations and ensured store compliance with company policies.
Trained and supervised staff to enhance customer service and team performance.
Coordinated inventory management, including stock ordering and loss prevention strategies.
Implemented visual merchandising standards to create an appealing shopping environment.
Developed staff schedules to optimize coverage during peak business hours.
Conducted regular assessments of store layout for improved customer flow and accessibility.
Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
Collaborated with corporate on promotional strategies and product launches for increased visibility.
Built and maintained strong working relationships with team members.
Organized merchandise displays according to seasonal promotions or special events.
Handled cash register transactions accurately while providing excellent customer service.
Coordinated stock replenishment processes as needed based on sales trends.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Warehouse Manager
Moenkopi Riverworks
Flagstaff
01.2009 - 02.2019
Synchronized activities with HR and Administration departments to enhance support for regulation of daily functions
Prepared and distributed daily task lists for laborers to enhance productivity.
Ensured compliance with corporate guidelines for safety and cleanliness of rental equipment.
Executed supply orders through multiple vendors to meet needs.
Mentored multiple new employees regarding daily job tasks
Provided expert repair and maintenance services for 18-ft inflatable boats used on the Colorado River, including patching, seam sealing, and valve repair.
Cataloged thorough records of repairs, specifying materials incorporated and repair processes for future reference and compliance.
Welcomed customers upon entry to warehouse.
Explained gear usage and provided demonstrations as necessary.
Performed various inspections validating all rented goods from invoice aligned with designated pile.
Verified that all rented goods are firmly loaded and secured to the bed and trailer of the truck.
Cleansed all rented assets following trip, verifying for damages and losses.
Included supplementary charges for lost items as well as time and material in final invoice