Sean Peoples
FOH Manager / Bartender
Calgary
Summary
Seasoned Operations Manager & Bartender (+10 years) focused on successful team building, cost-cutting and operational improvements. Committed to upholding highest standards of customer service and safe food handling practices. Reliable team player committed to being a part of and building high-performing teams.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Bar Manager
The Office Restaurant And Bar
03.2024 - Current
- Mentored and trained staff members to ensure exceptional customer service standards with opening of new restaurant.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environments for patrons at all times.
- Streamlined cocktail and beverage specifications based on customer feedback and trends to ensure guests were received the best and most consistent drinks possible.
- Created welcoming atmosphere, fostering loyal customer bases and repeat business.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Enhanced team productivity through effective scheduling and task delegation.
Shift Manager / Bartender
Cat N Fiddle
10.2023 - 03.2024
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Operations Manager
National 17th Beerhall / Ricardo's Hideaway
03.2022 - 09.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Hired and trained team members, coordinated ordering of FOH, liquor and beer supplies for the restaurant.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Oversaw scheduling for a team of 30+, to minimize labour costs while maximizing functionality and efficiency.
- Protected team and customers by monitoring alcohol consumption and keeping operations in line with legal service requirements.
Bartender
Canadian Brewhouse
06.2021 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bar Supervisor
Paddy's Pub & Kitchen
11.2020 - 06.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Poured and prepared mixed drinks for over 200 customers daily
Assistant General Manager
Dicey Reilly's
08.2020 - 11.2020
- Prepared new bar restaurant for opening.
- Managed team of 12 people.
- Mentored and motivated team members to achieve challenging business goals.
- Created and managed inventory documentation to maintain inventory levels with minimal losses and spillage by enforcing solid monitoring and management systems.
- Created and built TouchBistro POS and card terminals to ensure smooth flow of business transactions and business needs.
- Resolved problems promptly to elevate customer approval.
- Managed Front-of-House team schedules with an eye for coverage needs, individual strengths and labour costs.
Education
Bachelor of Science - Applied Computing
Letterkenny Institute of Technology
Letterkenny, County Donegal, Ireland 09.2010 - 06.2015
Skills
Performance improvements
Certification
ProServe
Timeline
Bar Manager
The Office Restaurant And Bar
03.2024 - Current
Shift Manager / Bartender
Cat N Fiddle
10.2023 - 03.2024
Basic First Aid
06-2022
Operations Manager
National 17th Beerhall / Ricardo's Hideaway
03.2022 - 09.2023
Reel Facts
08-2021
Bartender
Canadian Brewhouse
06.2021 - 10.2021
Bar Supervisor
Paddy's Pub & Kitchen
11.2020 - 06.2021
Assistant General Manager
Dicey Reilly's
08.2020 - 11.2020
ProServe
08-2020
SmartServe
05-2019
Bachelor of Science - Applied Computing
Letterkenny Institute of Technology
09.2010 - 06.2015
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