Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Nickerson

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Aramark Quebec
11.2022 - Current
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assisted with HR and payroll in regard to all employees issues or concerns.
  • Kept management constantly informed of new trends, developments, and regulations.

Lodge Manager

Dexterra Group
11.2012 - 11.2022
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Provided analysis and insight for revenue forecasts and budgets
  • Coordinated maintenance and repairs to the lodge per the Company guidelines

Accommodations Coordinator

Bechtel Corporation
10.2011 - 09.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Provided analysis insight for revenue forecasts & budgets.
  • Coordinated with contractor's clients, crew members, and internal departments to ensure timely and effective flights/travel on & offsite.
  • Ensured that the database was current and prepared supporting documentation and progress updates for clients & contractors

Education

Journeyman - Carpentry

NBCC, Miramichi
Miramichi, NB
06.1991

High School Diploma -

Miramichi Valley High School
Miramichi, NB
06.1987

Skills

  • Google Drive
  • Budget Controls
  • Procedural Optimization
  • Business Operations Knowledge
  • Strategic Planning Skill
  • Team Leadership Expertise
  • Brand Standards Audits
  • Food Safety and Sanitation
  • Rooms Division
  • Property Walks
  • Budgeting and Cost Control
  • Inventory Control

Certification

  • Joint Health Safety Committee 2018
  • Standard Level 2 First Aid 2021
  • Advance Food Safe- 2021
  • Aboriginal Culture Awareness- 2016
  • OSSA Oil Safety Sands Training- 2014
  • C- Tech Defensive Driver Training- 2014
  • Accident Investigation Training- 2017
  • COR Training- 2014
  • C.S.T.S Construction Safety- 2014


Timeline

Assistant General Manager

Aramark Quebec
11.2022 - Current

Lodge Manager

Dexterra Group
11.2012 - 11.2022

Accommodations Coordinator

Bechtel Corporation
10.2011 - 09.2012

Journeyman - Carpentry

NBCC, Miramichi

High School Diploma -

Miramichi Valley High School

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Sean Nickerson