A seasoned professional with a proven track record at His and Her Legacy Inc, I excel in operations management and customer service. Demonstrated success in enhancing brand awareness and financial analysis, I've skillfully negotiated contracts and fostered strong client relationships, significantly contributing to company success through strategic planning and a courteous demeanor.
Work History
Owner/operator
His and Her Legacy Inc
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with vendors to secure favorable terms for the business.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Armed Security Officer / Motor Escorts Officer
NorCal Inc
Responded quickly to incidents and assessed active situations for security concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Performed hourly patrols of building areas, parking lots and facility grounds.
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
Sales Associate
Sci International Corporation
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Performed cash, card, and check transactions to complete customer purchases.
Monitored customers for signs of security concerns and escalated issues to management.