Sean McLoughlan
Grand Falls-Windsor,NL
Summary
Results-driven Operations & Sales Leader with 20+ years of experience. P&L, optimizing operational processes, and driving revenue growth across wholesale distribution, manufacturing, and service center environments. Skilled at building high-performance teams, improving KPIs, and reducing costs while enhancing customer satisfaction. Expert in inventory control, sales strategy, and implementing ERP/CRM systems to streamline operations and boost profitability
Overview
30
30
years of professional experience
1
1
Certification
Work History
Technical Sales Representative
Wajax Industrial Components
09.2025 - Current
- Sales Strategy & Execution: Developed and implemented territory sales plans targeting key industrial accounts, driving margin growth and expanding market share within existing customer base.
- Pipeline & CRM Management: Maintained accurate Salesforce call logs, opportunity tracking and sales reports to improve visibility, forecasting accuracy and cross functional communication.
- Cross Functional Collaboration: Partnered with inside sales, operations and supply chain teams to align quoting, inventory and delivery priorities improving customer response times and win rates.
Central Nfld. Hub Manager
Belron Canada Inc. (Speedy Glass)
04.2016 - 08.2025
- Team Leadership: Directed and coached a team of 5 technicians, providing clear direction to achieve operational objectives, exceed sales targets, and maintain exceptional service standards.
- Financial Management: Oversaw and analyzed service center budgets, P&L statements, and cost controls; implemented strategies that consistently met and exceeded annual budget goals.
- Operational Excellence: Conducted regular audits of work to ensure compliance with company standards, safety protocols, and efficiency targets.
- Customer Satisfaction: Maintained NPS scores consistently above 90%, achieving the #1 customer satisfaction ranking in Canada for two consecutive years across 200+ service centers with 100% satisfaction.
- Performance Achievement: Met and exceeded KPI expectations for two service centers year over year, positioning them among the top-performing locations in the Atlantic region.
Territory Account Manager
Source Atlantic Industrial Wholesale
06.2015 - 04.2016
- Sales Growth: Expanded customer base by 50% within six months through targeted prospecting, consultative selling, and relationship-building strategies.
- Account Management: Developed tailored sales and marketing plans to meet client needs, driving repeat business and long-term partnerships.
- Revenue Performance: Consistently exceeded monthly and quarterly sales targets while improving customer retention rates.
- Solution Development: Collaborated with internal teams to design value-added solutions for key accounts, strengthening competitive positioning in the region.
Special Projects Manager
Fabco Plastics Wholesale Ltd.
07.2014 - 06.2015
- Pricing Strategy & Technology: Implemented national pricing program and launched an e-commerce platform, improving customer accessibility and pricing consistency.
- Marketing & Catalog Development: Designed and published a new online and printed customer catalog, enhancing product visibility and driving sales.
- Staff Training: Delivered training on digital marketing initiatives to improve regional adoption and customer engagement.
- CRM: Supported the successful national implementation of a CRM (Salesforce) across Canada, ensuring smooth implementation and user adoption.
Western Canadian Regional Manager
Fabco Plastics Wholesale Ltd.
03.2008 - 06.2014
- Strategic Operations Leadership: Directed multiple Western Canadian divisions with full P&L accountability, developing long-term strategic plans, annual sales forecasts, and operating budgets to maximize profitability and align with corporate growth goals.
- Delegation & Team Development: Built and led high-performing teams by delegating effectively, providing mentorship, and fostering a culture of accountability, collaboration, and continuous improvement.
- Adaptability & Process Optimization: Responded to evolving business needs by streamlining workflows, improving order fulfillment processes, and enhancing operational efficiency under changing market conditions.
- Project Delivery: Successfully managed complex industrial and commercial projects from planning through execution, meeting budgets, deadlines, and quality expectations despite shifting requirements.
- Communication: Built strong relationships with staff, customers, and suppliers, fostering open communication channels and resolving issues quickly to maintain smooth operations.
- Problem-Solving: Identified operational bottlenecks and implemented solutions to improve efficiency, reduce costs, and maintain service quality under pressure.
Territory Account Manager
Andrew Sheret Plumbing & Heating Supply
09.2000 - 03.2008
- Ambition & Drive: Proactively expanded territory sales by identifying new business opportunities, securing key accounts, and consistently exceeding monthly and quarterly targets.
- Resilience: Persistently pursued prospects and followed up on leads despite market challenges, turning initial rejections into long-term customer relationships.
- Customer Focus: Built trusted relationships by listening to customer pain points, providing tailored solutions, and ensuring satisfaction from initial contact through post-sale support.
- Excellent Communication: Delivered compelling product presentations, negotiated pricing, and collaborated effectively with internal teams to ensure accurate order fulfillment and on-time delivery.
Inside Sales Representative
Andrew Sheret Plumbing & Heating Supply
04.1996 - 09.2000
- Empathy & Customer Care: Listened to client concerns with a solutions-focused approach, ensuring their needs were met with understanding and professionalism to strengthen long-term relationships.
- Problem-Solving: Navigated challenging order issues, supply chain delays, and customer complaints with composure, turning potential problems into positive outcomes.
- Adaptability: Responded quickly to changing inventory levels, pricing updates, and urgent customer requests while maintaining accuracy and service quality.
- Proactive Self-Motivation: Consistently sought opportunities to upsell, cross-sell, and improve processes, contributing to branch revenue growth and customer satisfaction.
Education
Principles of Distribution Sales
Texas A & M University
- Tourism And Hospitality
College of The North Atlantic
Grand Falls-Windsor, NLHigh School Diploma -
Grand Falls Academy
Grand Falls-Windsor, NLSkills
- Inventory management expertise
- Experienced in technical applications
- Workforce development
- Stakeholder engagement
- Operations management
Certification
Ongoing professional development in Supply Chain Management (CSCP in progress), Six Sigma Six Green Belt (in progress)
Incident/Accident Investigation PPE Ladder Safety Workplace Violence & Harassment Wildlife & Bear Awareness Fall Protection WHMIS H2S Awareness Ground Disturbance Level 1 Lock Out / Tag Out TDG First Aid Confined Space Forklift/Lift Truck Operator Managing Workplace Conflict Elevating Work Platforms Respiratory Protection CSTS-2020 Occupational Health & Safety Committee
Timeline
Technical Sales Representative
Wajax Industrial Components
09.2025 - Current
Central Nfld. Hub Manager
Belron Canada Inc. (Speedy Glass)
04.2016 - 08.2025
Territory Account Manager
Source Atlantic Industrial Wholesale
06.2015 - 04.2016
Special Projects Manager
Fabco Plastics Wholesale Ltd.
07.2014 - 06.2015
Western Canadian Regional Manager
Fabco Plastics Wholesale Ltd.
03.2008 - 06.2014
Territory Account Manager
Andrew Sheret Plumbing & Heating Supply
09.2000 - 03.2008
Inside Sales Representative
Andrew Sheret Plumbing & Heating Supply
04.1996 - 09.2000
Principles of Distribution Sales
Texas A & M University
- Tourism And Hospitality
College of The North Atlantic
High School Diploma -
Grand Falls Academy