SEAN MCLEAN
Kingston,Canada
Summary
Qualified Sale Manager with track record of leading account executive teams to success in competitive markets. Known for driving client retention and cultivating strong client relationships. Demonstrated ability to manage team performance and strategic planning effectively.
Experienced with leading account executive teams to achieve high client satisfaction and retention rates. Utilizes strategic planning and effective communication to drive team performance and client success. Track record of fostering collaborative environment and adapting to changing business needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive Team Lead
Canadian Appliance Source
06.2024 - Current
- Served as a trusted advisor to both clients and colleagues, offering expert guidance on complex account issues when necessary.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Enhanced team performance, sharing best practices and mentoring junior account executives.
- Responsible for deposit through Brinks
- Motivating team through positive reinforcement and encouragement
Sales Associate
IPC Canada
08.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Denvil distribution
07.2017 - 07.2023
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals, and targets
- Adapted to and remained flexible in changing, fast-paced work environment
- Developed and maintained relationships with customers to ensure repeat business
- Demonstrated excellent customer service skills when dealing with client inquiries
- Developed and maintained relationships with existing clients to ensure customer satisfaction
Operations Manager
KES Energy solutions
01.2016 - 07.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Sales Manager
Peachtree Inn
01.2015 - 01.2016
- Managed the daily operations of multiple departments to maximize efficiency
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Performed cost analysis on various projects to determine areas for improvement or savings potential
- Conducted regular walkthrough and inspections of company facilities to verify adherence to safety standards
- Created and enforced policies and procedures to support compliance
- Provided leadership in creating innovative methods for streamlining business processes
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
Education
Business administration - Marketing
St. Lawrence College
Kingston, ON05.1994
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Sales expertise
- Sales presentations
- Positive and upbeat
- Sales process
- Goal setting
- Rapport and relationship building
- Sales coaching
- KPI tracking
- B to B sales
Certification
- G class drivers
- Instructors license in car and class
Languages
English
Native or Bilingual
Timeline
Account Executive Team Lead
Canadian Appliance Source
06.2024 - Current
Sales Associate
IPC Canada
08.2023 - 06.2024
Sales Representative
Denvil distribution
07.2017 - 07.2023
Operations Manager
KES Energy solutions
01.2016 - 07.2017
Sales Manager
Peachtree Inn
01.2015 - 01.2016
Business administration - Marketing
St. Lawrence College
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