Sean Mcbrine
Rothesay,NB
Summary
Dynamic leader with a proven track record at Maritime Bus, adept in Operations Management and fostering Teamwork and Collaboration. Excelled in reducing operational costs and enhancing customer satisfaction through strategic planning and effective communication. Demonstrated adaptability by managing complex shipping operations and ensuring workplace safety, contributing significantly to organizational success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
38
38
years of professional experience
Work History
Terminal Supervisor
Maritime Bus
09.2012 - Current
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Oversaw employee scheduling, ensuring adequate staffing levels during peak times or unexpected absences while balancing workloads fairly among team members.
- Established strong relationships with key stakeholders, including clients, partners, and regulatory agencies, fostering a collaborative environment that contributed to overall business success.
- Reduced operational costs through effective resource allocation and expense management.
- Collaborated with other departments for seamless coordination of cargo movements and efficient use of resources.
- Maintained accurate inventory records to ensure the availability of necessary equipment for smooth terminal operations.
- Managed daily operations effectively, prioritizing tasks according to urgency and importance.
- Boosted customer satisfaction with timely communication, addressing concerns, and resolving issues promptly.
- Enhanced safety measures by implementing strict protocols and conducting regular inspections.
- Coordinated with maintenance teams to schedule preventive maintenance activities, minimizing downtime due to equipment failure.
- Ensured regulatory compliance by staying up-to-date on industry standards and updating policies accordingly.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Lifted materials weighing up to 75 pounds when necessary.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Customer Service Representative
Acadian Bus Lines
05.2000 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Parcel Express and Ticket Agent
Smt Eastern Ltd
05.1987 - 05.2000
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Monitored ticket sales and provided detailed reports to management.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
High School Diploma -
Fredericton High School
Fredericton, NB06-1984
Skills
- Shipping and receiving
- Transportation Planning
- Warehouse Management
- Operations Management
- Policy Enforcement
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Workplace Safety
- Email and Phone Communication
- Adaptability and Flexibility
- Health and safety
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Music
- active member of stpauls anglican church
- enjoy walking,spending time with family
- was member of provincial cross country ski team
Timeline
Terminal Supervisor
Maritime Bus
09.2012 - Current
Customer Service Representative
Acadian Bus Lines
05.2000 - 09.2012
Parcel Express and Ticket Agent
Smt Eastern Ltd
05.1987 - 05.2000
High School Diploma -
Fredericton High School
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