Sean Matthews
Trabuco Canyon
Summary
Committed to delivering exceptional service and maintaining high standards in fast-paced environments. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Business Office Associate
CarMax
10.2024 - Current
- Process appraisal trade-ins and vehicle sales
- Process DMV paperwork
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Engaged with customers to build business relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Responded to inquiries from callers seeking information.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
Rental Consultant
Santa Margarita Toyota
06.2020 - 08.2023
- Maintained rental vehicle fleet
- Assisted customers with acquiring rental vehicles
- Washed customer vehicles
- Delivered customers and customer vehicles to and from locations
- Service Department Valet
Order Fulfillment Associate
Target
05.2019 - 05.2020
- Processed daily orders through multi-carrier manifest system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed procedures at all times for personal and team safety.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Trained new associates on basic and advanced shipment procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
Education
Bachelor of Arts - Human Communications Studies
California State University Fullerton
Fullerton, CA05-2026
Associate of Arts - Human Communications Studies
Saddleback College
Mission Viejo, CA12-2023
Skills
- Collaboration
- Vehicle inspections
- Hand and power tools
- Troubleshooting
- Vehicle test drives
- Equipment diagnostics
- Task prioritization
- Technical aptitude
- Automotive diagnostics
- Microsoft Office
- Leadership
- Communication
Timeline
Business Office Associate
CarMax
10.2024 - Current
Rental Consultant
Santa Margarita Toyota
06.2020 - 08.2023
Order Fulfillment Associate
Target
05.2019 - 05.2020
Bachelor of Arts - Human Communications Studies
California State University Fullerton
Associate of Arts - Human Communications Studies
Saddleback College