Sean Laflamme
Mirabel
Summary
Dynamic PMT Agent and Senior QA Analyst with a proven track record at Airbus CSAP, adept in streamlining processes and elevating team performance. Possesses versatile skills , problem-solving, demonstrating adaptability and a goal-oriented mindset. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Recognized for integrity, determination, and results-driven approach. Proven ability to handle complex situations with professionalism and tact.
Overview
31
31
years of professional experience
Work History
PMT Agent /Senior QA Analyst
Airbus CSAP
01.2021 - Current
- Guide in internal policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Problem solver expert by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within Airbus.
- Spearheaded team training initiatives, equipping colleagues with essential skills to excel in their roles.
- Streamlined documentation process, reducing turnaround time for production line roadblock's.
- Facilitated training sessions for new agents, elevating overall team performance.
- Reviewed and addressing various issues 5 M , documents, disclosures , ATS / QG's , component salvation , investigation support on high impact issues , VRNC/RNC expert to assure minimal impact to Airbus operations.
- Maintained accurate records to assure customers remain efficient true completion of supplier OSW , transactions, policies, and other relevant documentation for seamless operations within Airbus.
- Finding solution in complex situations in Mirabel to assist Airbus PT line agents.
Supplier Work Planner
Airbus CSAP
01.2016 - 01.2021
- Detailed schedules and priorities to manufacturing teams. 50010 CS number 1 C of A and up.
- Give confidence to new PF colleagues through mentoring , guiding them with documentation, strategies with customers , task , and workflow during planning unscheduled supplier work true Bombardier / Airbus activities . Planning optimal supplier interventions and meeting work plan goals. Coaching Bombardier and AAA members in PT functions.
- Enhanced safety standards by conducting regular site inspections and enforcing strict adherence to protocols. Ex: SAC/guards .
- Communicated and coordinated with outplant suppliers. EX: find proper internal FSR for Spirit Ca.
- Ensured accurate documentation of all project details, maintaining comprehensive records for future reference or audits. ( Ex: Multiple engine reworks )
- Exceeded performance targets consistently with meticulous attention to detail and commitment to excellence in work planning efforts. ( Step by Step rework/repair planning )
- Optimized workflow through consistent evaluation and adjustment of task priorities according to changing requirements. Pushing OSW back as far as possible from delivery and adapting to new working environments/sectors.
- Minimized disruptions to operations by efficiently coordinating maintenance activities with production schedules.
- Increased customer satisfaction with thorough planning of work processes, resulting in improved service quality.
- Strengthened team collaboration, facilitating cross-functional meetings for efficient problem-solving and decision making. ( PF & Andon focal)
- Focus on supplier quality control, conducting thorough inspections of completed tasks before sign-off of their work. Assuring ,Bombardier / Airbus, QA remains teamed-up during supplier FSR's activities.
- Maximized resource utilization by closely monitoring inventory levels and coordinating FSR procurement activities.
- Achieved project completion within deadlines, diligently tracking progress against milestones.
- Streamlined communication between teams, ensuring timely updates on project progress.
- Reduced downtime by proactively identifying potential issues and addressing them before they escalated.
- Collaborated with cross-functional teams to align production plans with customer requirements on all components and a/c systems.
- Created and implemented tracking systems to monitor progress and meet deadlines.( play by play strategy)
- Prepared and maintained comprehensive feedback reports for management review.
Supplier Compliance (PQA)
Bombardier Aeronautique
01.2004 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment. (old scool / new generation PQA)
- Proven ability to learn quickly and adapt to new situations. (PCD's, HW, systems, structure,avionics, interiors)
- Demonstrated respect, friendliness and willingness to help wherever needed. Internal and suppliers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual supplier improvement.
- Worked flexible hours across night, weekend, at supplier facilities and holiday shifts .
- Managed time efficiently in order to complete all tasks within deadlines. (Supplier corrective actions, PRM, supplier performance symposium, Supplier FAI retroaction for CRJ1000 introduction , production line containment and investigations)
- Organized and detail-oriented with a strong work ethic. ( Supplier performance data)
- Used critical thinking to break down problems, evaluate solutions and make decisions. ( Choose the proper tool to achieve the right result . Charge backs , DL management, RSA management , review supplier corrective actions , reverse liabilities to BA when applicable.)
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications. SAP , HMS, VNCMS Conformity,Basis , tableau de bord, Eroom, Eintegrity ,snag database , FAI's in net inspect supplier portals, SAE digital library focal...
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receiving Inspector
Bombardier Aerospace
01.2002 - 01.2004
- Demonstrated adaptability when faced with changes in shipment schedules or priorities, adjusting plans accordingly to maintain overall efficiency levels throughout the receiving process.
- Collaborated with purchasing department to resolve any issues regarding delayed shipments, maintaining clear communication lines.
- Improved warehouse safety by conducting thorough inspections of incoming shipments for damage or discrepancies.
- Minimized product returns due to defects or damages through rigorous visual inspections and detailed reporting practices.
- Expedited order processing timeframes through accurate data entry and efficient use of tracking systems.
- Maximized productivity levels through effective collaboration with team members across multiple departments during the receiving process.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Improved inventory tracking by establishing system to check-in and check-out items.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Outgoing parts release certificates signatory.
Composite Inspector
Bombardier Aerospace
01.1999 - 01.2002
- Prepared reports detailing findings of inspections, investigations, and tests. (Lab testing)
- Ensured compliance with industry regulations through meticulous attention to detail during inspections. (Lab testing)
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections. ( production FAI QC focal)
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Upheld codes and regulations governing materials, processes, and procedures. ( Shelf life)
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity. Repetitive
- Leveraged advanced inspection tools and technologies to enhance precision and reliability of findings. Optic comparator, NDT , ultrasonic inspection.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided technical support to production personnel. MPS, BAPS
- Inspect repaired or reworked parts for defects Ex: Holes, flange, assembles , color issues, ...)
Composite Technician
Bombardier Aerospace
11.1993 - 01.2002
- Streamlined molding, un-molding, surface finishing , sub assemblies and repairs by organizing tools, equipment, and workspaces for maximum productivity during daily operations.
- Enhanced production efficiency through meticulous maintenance and calibration of composite fabrication equipment. GFM multi layer fabric cutting tool.
- Assisted in the development of new composite materials, breakthroughs in product Standard repairs creation with ENG. .
- Demonstrated adaptability by quickly learning new processes, technologies, and software applications relevant to composite manufacturing operations. ( Introduction of new auto curing repair tool)
Education
Associate of Science - Tech Transformation of Composites Materials
Cegep St-Jérôme
St-Jérôme,QC06-1991
Skills
- Problem-solving skills
- Positive attitude
- Problem-solving
- Goal-oriented mindset
- Customer complaint resolution
- Documenting information
- Critical thinking
- Flexible schedule
- Information documentation
- Recordkeeping proficiency
- Technical support
- Resolving customer issues
- Attention to detail
- Adaptability and flexibility
- Analytical and logical thinking
- Database maintenance
Languages
French
Professional Working
English
Professional Working
Timeline
PMT Agent /Senior QA Analyst
Airbus CSAP
01.2021 - Current
Supplier Work Planner
Airbus CSAP
01.2016 - 01.2021
Supplier Compliance (PQA)
Bombardier Aeronautique
01.2004 - 01.2016
Receiving Inspector
Bombardier Aerospace
01.2002 - 01.2004
Composite Inspector
Bombardier Aerospace
01.1999 - 01.2002
Composite Technician
Bombardier Aerospace
11.1993 - 01.2002
Associate of Science - Tech Transformation of Composites Materials
Cegep St-Jérôme
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