Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sean Jose

Sean Jose

Toronto,ON

Summary

Detail-oriented and customer-focused professional with experience in front-line customer service roles. Proven ability to collaborate with teams, identify and address client needs, and deliver tailored solutions to enhance performance and efficiency. Skilled in handling cash transactions, providing exceptional customer service, and ensuring smooth operations in fast-paced environments. Eager to bring strong communication, problem-solving, and multitasking abilities to contribute to a positive customer experience

Overview

7
7
years of professional experience

Work History

Management Consultant

Deloitte
09.2022 - Current
  • Collaborated with teams and clients to understand needs and deliver tailored solutions, ensuring a positive customer experience.
  • Conducted workshops to identify and address key requirements, honing communication skills that ensure efficient and clear customer interactions.
  • Developed and documented processes to enhance system performance, demonstrating attention to detail and commitment to improving service efficiency.
  • Participated in testing and quality assurance, ensuring accuracy and reliability, skills transferrable to handling transactions and maintaining order accuracy at the register.

Customer Service Representative

University Of Toronto, St. George Campus
01.2021 - 05.2022
  • Provided front desk customer service by assisting residents with room issues, key fob management, and package handling.
  • Organized and facilitated social events, enhancing the sense of community and resident engagement.
  • Utilized a database to manage room changes and assist with move-ins, ensuring smooth transitions for new students.
  • Collaborated with contractors to address building maintenance concerns, ensuring timely resolution of resident issues.

Front Desk Assistant

Allen Memorial Medical Library
08.2017 - 02.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Master of Science - Aerospace Engineering

University of Toronto
Toronto, ON
05-2022

Bachelor of Science - Mechanical Engineering

Case Western Reserve University
Cleveland, OH
05-2020

Skills

  • Customer Service
  • Payment Processing
  • Product Recommendations
  • Customer Assistance
  • Returns processing
  • Payment Collection

Languages

English
Native or Bilingual
French
Limited Working
Hindi
Full Professional

Timeline

Management Consultant

Deloitte
09.2022 - Current

Customer Service Representative

University Of Toronto, St. George Campus
01.2021 - 05.2022

Front Desk Assistant

Allen Memorial Medical Library
08.2017 - 02.2020

Master of Science - Aerospace Engineering

University of Toronto

Bachelor of Science - Mechanical Engineering

Case Western Reserve University

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Sean Jose