Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
Generic

Sean Hanna

St. Catharines

Summary

With experience in customer service, sales, marketing and data analysis, I offer a variety of skills that add value to any team.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

24
24
years of professional experience

Work History

Marketing Digital Inside Sales

Accenture
01.2024 - 03.2025
  • Proactively reached out to small and medium-sized businesses to optimize their digital marketing. strategies.
  • Scheduled follow-up calls at the customer's chosen date and time when currently unavailable.
  • Took inbound calls as scheduled independently by clients, providing guidance on altering advertising content.
  • Worked effectively in a fast-paced environment, managing time between scheduled calls and field research
  • Proven ability to learn quickly and adapt to META's adverting platforms (Shopify, Instagram, Facebook etc.)
  • Created at least 4 quality conversations with clients each day, with an expected duration of 45 minutes or mo
  • Recommended increasing clients' advertising budgets whenever feasible.

Inbound Patient Care/Booking Representative/Call Data Analyst

Canadian Cannabis Clinics
02.2017 - 11.2023
  • Answered calls from current and prospective patients.
  • Booked and rescheduled appointments, gave advice on our products and advised on how to become a patient.
  • Additional duties included retention, creating profiles for new patients, assisting with marketing literature, and real time data analysis, ensuring that optimally staffing according to real-time call volume.
  • Co-created Virtual Care, our online Telemedicine service.

Financial Advisor

Edward Jones
07.2016 - 12.2016
  • Completed the Canadian Securities Course (CSC) and Investment Industry Regulatory Organization of Canada exams (IIROC).
  • Gained clients through door-to-door prospecting as well as utilizing my personal network established at Niagara College.
  • Developed a book of over 50 clients with accounts totaling $800,000.
  • Provided advice on GICs, mutual funds, as well as self-directed investments.

Peer Tutor: English/Business

Niagara College
09.2014 - 04.2016
  • Tutored students learning ESL, Business English, and Sales and Marketing.
  • Helped students achieve their desired grades by preparing them for tests and assisting with assignments.
  • Utilized translation software to serve the needs of 10 students in 4 languages.

Business to Business Telesales Representative

Hyde Distributions
05.2015 - 08.2015
  • Interacted daily with all retail channels and a network of wholesale distributors throughout Canada.
  • Sold convenience store products such as Zippo lighters, Kodak film, Slurpy mix, snacks, etc.

Sales/Customer Service Representative

Transcom
05.2009 - 02.2014
  • Performed cold-calls selling Accidental and Term Life Insurance on behalf of Canadian Tire Financial Services and Canada Life.
  • Transferred to performing customer loyalty, sales and retention calls for Cogeco Cable.

Administrative Assistant

C.A.W. Legal Services
05.2004 - 08.2007
  • Greeting clients and preparing their file for their lawyer.
  • Answering phone calls and scheduling appointments.

Squash Coach

University of Toronto
09.2003 - 04.2007
  • Taught the basic techniques and principles of the sport.
  • Prepared students for competition with individualized schedules of practice, exercise and nutrition.

Store Clerk

Niagara Parks Commission
05.2001 - 08.2003
  • Processed gift-store transactions and tallying cash at end-of-day.
  • Grilled food for tourists, and cleaned equipment at day's end.

Education

Associate's degree - Business: Sales and Marketing

Niagara College
01.2016

Bachelor's degree - English Literature

University of Toronto
01.2007

High School Diploma -

Saint Francis Catholic Secondary School
04.2006

Skills

  • Phone Etiquette
  • Coaching
  • Customer Support
  • Receptionist Duties
  • Sales and Marketing
  • Teaching
  • Customer Loyalty
  • Business-to-Business (B2B)
  • Real-time Call-Flow Analysis
  • Call-Quality Auditing

Accomplishments

  • Collaborated with team of 10+n the development of Virtual care prior to the COVID-19 quarantine.
  • Achieved Dramatically improved call acceptance rates by forecasting call volume, managing inbound representatives' work schedules and making key adjustments to our Interactive Voice Response systems.

Awards

President's List - Dan Patterson (President, Niagara College), 04/01/15, Achieving a cumulative average above 90 %.

Languages

English
Full Professional

Timeline

Marketing Digital Inside Sales

Accenture
01.2024 - 03.2025

Inbound Patient Care/Booking Representative/Call Data Analyst

Canadian Cannabis Clinics
02.2017 - 11.2023

Financial Advisor

Edward Jones
07.2016 - 12.2016

Business to Business Telesales Representative

Hyde Distributions
05.2015 - 08.2015

Peer Tutor: English/Business

Niagara College
09.2014 - 04.2016

Sales/Customer Service Representative

Transcom
05.2009 - 02.2014

Administrative Assistant

C.A.W. Legal Services
05.2004 - 08.2007

Squash Coach

University of Toronto
09.2003 - 04.2007

Store Clerk

Niagara Parks Commission
05.2001 - 08.2003

Bachelor's degree - English Literature

University of Toronto

High School Diploma -

Saint Francis Catholic Secondary School

Associate's degree - Business: Sales and Marketing

Niagara College

Similar Profiles

CREATE PROFILE
Sean Hanna