Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Hanna

San Diego

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Hilton to enhance guest satisfaction. Supervising at American Cruise Lines, I honed my leadership and guest relations management, significantly improving service delivery. My adeptness in sales techniques and service prioritization consistently boosts team performance and guest engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Leasing Professional

Legacy Apartment Staffing
09.2024 - Current
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Completed in person leasing and received Fair Housing Certification.
  • Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.

Concierge Attendant

Hilton
05.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Captain

American Cruise Lines
04.2022 - 08.2022
  • Worked fourteen hours a day for seven days a week for six months.
  • Supervised serving staff to achieve food excellence in hospitality.
  • Trained and acclimated new servers to restaurants' culture and operations.
  • Orchestrated breakdown of rooms and turnover event space to original layout.

Server

Cucina Urbana
01.2018 - 03.2020
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Education

High School Diploma -

Galena High School
08.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Service prioritization
  • Sales Techniques
  • Guest Relations Management
  • Fair housing policies

Certification

NOCHI hospitality management program from Tulane University, New Orleans. -2023

Timeline

Leasing Professional

Legacy Apartment Staffing
09.2024 - Current

Concierge Attendant

Hilton
05.2023 - 01.2024

Server Captain

American Cruise Lines
04.2022 - 08.2022

Server

Cucina Urbana
01.2018 - 03.2020

High School Diploma -

Galena High School

Similar Profiles

CREATE PROFILE
Sean Hanna