Sean Grater
Aliso Viejo
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Redefined Home Staging
05.2016 - Current
IT Specialist
Self Employed
07.2014 - Current
- Provide support/solutions for small business and residential customers in the Orange County area.
- Solve any issues from networking and email, to applications and software.
Assistant Service Manager
Santa Margarita Toyota/Scion
03.2014 - 07.2014
- Manage a team of 10 mechanics and EST's as well as assuming all responsibilities of the closing and opening manager for the service department.
- Excel in a commission based environment while exceeding sales and hourly goals.
- Repeat awards given through tests acknowledging service and tire professionalism.
- Responsible for training associates for shop etiquette and proper procedures.
Service Advisor
Pep Boys
03.2010 - 03.2014
- Provide excellent customer service and employee satisfaction by utilizing knowledge gained through extensive sales and manager training, as well as previous work experience.
- Strengthen operations by working closely with the parts department and implementing knowledge gained through education.
Education
B.S. - Business Administration (Management)
California State University Long Beach
Long Beach, CA01.2008
B.S. - Business Administration (Operations Management)
California State University Long Beach
Long Beach, CA01.2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Decision-making
- Planning and implementation
- Staff management
- Inventory management
- Management
- Employee motivation
Timeline
Operations Manager
Redefined Home Staging
05.2016 - Current
IT Specialist
Self Employed
07.2014 - Current
Assistant Service Manager
Santa Margarita Toyota/Scion
03.2014 - 07.2014
Service Advisor
Pep Boys
03.2010 - 03.2014
B.S. - Business Administration (Operations Management)
California State University Long Beach
B.S. - Business Administration (Management)
California State University Long Beach
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