Sean Fulcomer
KING WILLIAM,VA
Summary
Operations and Client Relations Professional experienced in coordinating projects and managing teams to enhance operational efficiency and develop long-term stakeholder relationships. Delivered impactful results through effective communication, scheduling, data tracking, and strategic problem-solving. Focused on leveraging these strengths in a City Planner role to support community development and infrastructure initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Direct to Owner Account Sales Representative
Johnson Controls Inc.
Richmond, VA
06.2024 - Current
- Managed long-term client relationships, coordinating tailored service solutions for commercial building owners and executive stakeholders to enhance satisfaction.
- Collaborated across departments to streamline project execution, ensuring adherence to scheduling, budgeting, and customer satisfaction goals.
- Analyzed operational needs, developing strategic recommendations that improved infrastructure performance and aligned with long-range service planning.
- Present technical and operational information clearly to decision-makers while balancing organizational priorities and client expectations.
HVAC Service & Sales Manager
Automatic Climate Inc
Richmond, VA
04.2020 - 06.2024
- Directed daily operations, technician scheduling, and workflow coordination for high-volume service department, enhancing customer service functions.
- Implemented process improvements and performance tracking systems to increase efficiency and support operational growth.
- Led training and mentoring initiatives to develop staff skills, contributing to high employee retention and positive team morale.
- Analyzed service trends, operational data, and customer feedback to support strategic planning and continuous improvement efforts.
- Handled escalated customer concerns, coordinating timely resolutions through effective communication and resource management, ensuring customer satisfaction.
HVAC-R Service Technician
Temperature Control Mechanical Service
Richmond, VA
06.2018 - 04.2020
- Assessed commercial and residential systems, recommending targeted operational improvements to enhance performance.
- Coordinated preventative maintenance activities, completing projects on schedule while prioritizing safety.
- Maintained service documentation and compliance reporting, ensuring accurate records for regulatory adherence.
Maintenance Technician
Troy Design & Manufacturing Co.
Plymouth, Michigan
07.2017 - 06.2018
- Supported facility operations, conducted equipment inspections, and executed preventative maintenance initiatives to ensure operational readiness.
- Maintained safety compliance standards and contributed to operational planning, effectively minimizing downtime.
- Conducted routine inspections of machinery and equipment for maintenance needs.
- Diagnosed mechanical issues and performed repairs on production equipment.
- Collaborated with team members to troubleshoot and resolve technical problems.
Operations Manager
Red Wing Shoe Company
SPOTSYLVANIA, VA
02.2004 - 07.2017
- Oversaw staffing, scheduling, budgeting, inventory management, and day-to-day operations to ensure smooth functioning.
- Handled the P&L (10 years)
- Managed employee training and development initiatives to enhance productivity and maintain operational consistency.
- Built long-term customer and stakeholder relationships through responsive communication and service excellence.
- Coordinated marketing and outreach initiatives to drive business growth and strengthen community engagement.
Assistant Store Manager
Asylum Wake Skate and Snow
SPOTSYLVANIA, VA
03.2000 - 10.2004
- Managed staffing, scheduling, budgeting, inventory, and daily operations to ensure smooth store functionality.
- Supervised daily store operations and staff performance.
- Trained new employees on customer service and sales techniques.
- Managed inventory levels and assisted with stock replenishment.
- Earned promotion to management role within 6 months due to exceptional performance.
Education
HVAC Applied Studies - Career And Technical Education
Richmond Technical College
Richmond, Va06-2022
High School Diploma -
Massaponax High School
Fredericksburg06-2002
Some College (No Degree) - Business Administration
Germanna
FredericksburgSkills
- CRM and business systems (Salesforce, ServiceTitan, SAP, Concur, NexGen, Aptora)
- Data tracking and reporting
- Project management
- Scheduling and resource allocation
- Stakeholder and community relations
- Public relations
- Strategic planning and process improvement
- Team leadership and staff development
- Problem solving and critical thinking
- Microsoft Office and PowerApps
Certification
- EPA 608 certified Universal
- Hvac Nate certification
Accomplishments
- Top Performer SBE 2022 - Top 100
Timeline
Direct to Owner Account Sales Representative
Johnson Controls Inc.
06.2024 - Current
HVAC Service & Sales Manager
Automatic Climate Inc
04.2020 - 06.2024
HVAC-R Service Technician
Temperature Control Mechanical Service
06.2018 - 04.2020
Maintenance Technician
Troy Design & Manufacturing Co.
07.2017 - 06.2018
Operations Manager
Red Wing Shoe Company
02.2004 - 07.2017
Assistant Store Manager
Asylum Wake Skate and Snow
03.2000 - 10.2004
HVAC Applied Studies - Career And Technical Education
Richmond Technical College
High School Diploma -
Massaponax High School
Some College (No Degree) - Business Administration
Germanna