Sean Fregoso

Client Service Representative/ CSR

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted customers with questions regarding sizing, accessories and proper care for merchandise

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Assisted all staff and Loan Processors by setting up loan file details, filing, maintaining accurate records.
• Answered an average of 20-30 phone calls and emails each day, addressing customer inquiries