Sean Dance
Banff,AB
Summary
Experienced General Manager with a history of success in all areas of restaurant operations. Hardworking, versatile and resourceful with attention to detail and an organized nature. Ready to take on new challenges with role within the Banff Hospitality Collective. Possessing 13 years of managing, bartending and serving experience. Positive motivational leader. Effective coordinator of service efforts for settings ranging from fast-paced to casual dining rooms. Organized developer of structured service and work plans, balancing needs of patrons and team members.
Overview
18
18
years of professional experience
Work History
General Manager
Magpie & Stump
12.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Streamlined processes by integrating advanced technology solutions, resulting in improved operational workflows.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Interacted well with customers to build connections and nurture relationships.
Fundraiser Volunteer
Movember
11.2020 - Current
- Developed and implemented marketing campaigns targeting donors.
- Raised nearly $5000 in the previous two Movember seasons
Assistant General Manager
Magpie & Stump
06.2021 - 12.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared manager and kitchen tipouts.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Bar Manager
Magpie & Stump
01.2016 - 06.2021
- Implemented quality control initiatives while creating house-made cocktails and preparations to reduce downtime.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Poured and prepared mixed drinks for hundreds of customers daily
- Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders. Took advantage of LTOs to keep costs down.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Key Holder
Unlimited Skate & Snow
06.2007 - 05.2015
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Collingwood Collegiate Institute
Collingwood, ON2004
Skills
- Team Leadership
- Front of House Management
- Documentation and Recordkeeping
- Quality Assurance
- Menu Pricing and Writing
- Monitoring Drink Preparation
- Relationship Building
- Problem Solving
- Inventory Management
- Money Handling
- Delegating Assignments and Tasks
- Calm and Pleasant Demeanor
Timeline
General Manager
Magpie & Stump
12.2022 - Current
Assistant General Manager
Magpie & Stump
06.2021 - 12.2022
Fundraiser Volunteer
Movember
11.2020 - Current
Bar Manager
Magpie & Stump
01.2016 - 06.2021
Key Holder
Unlimited Skate & Snow
06.2007 - 05.2015
High School Diploma -
Collingwood Collegiate Institute