Sean Chin
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Trustworthy Janitorial Worker with background keeping interiors clean and in good condition. Detailed when cleaning various surfaces using appropriate cleaning supplies. Friendly and professional when greeting or interacting with others during work.
Overview
18
18
years of professional experience
Work History
Cleaner/Maintenance/Appointment Scheduling/Customer Servicing Representative
Whole Foods Market
01.2020 - Current
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Dusted surfaces, ledges, fixtures and furniture.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and sanitized drinking fountains.
- Hand-cleaned telephones, door knobs and remote controls.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Customer Service Representative
Humberview Chevrolet
11.2018 - 10.2019
- Make appointments for clients through email or phone
- Process Incoming calls and Transfer to correct department
- Make outbound calls to remind customers of services needed based on mileage
- Receive inbound calls scheduling of appointments
- Respond to emails for scheduling of appointments
- Also fill in for receptionist and office assistant occasionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Agent
McDonald's Food Industry
12.2017 - 08.2018
- Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest's needs
- Answered customers inquiries by providing product knowledge and resolved complaints
- Collect cash payments and served customers
- Delivered exceptionally friendly and fast service
- Appropriately suggested other items to customer to increase restaurant sales.
Front Desk Agent
Sandals Royal Caribbean and Offshore Island
12.2015 - 12.2017
- Frontline reception for incoming guests
- Served champagne to guest while assisting with check-in process
- Established and developed long term customer relationship providing value and profitability
- Gave guest tours of property while assisting bell man with bringing guest to their room
- Answered internal and external calls as a telephone operator
- Received mail, cheques, and packages from couriers, shippers and vendors
- (occasional front office duties)
- Assisted in the courier shipments of confidential matters as requested by management
- (occasional front office duties)
- Arranged courier pickups and deliveries, both incoming and outgoing
- (occasional front office duties)
- Managed placement orders of office supplies
- (occasional front office duties)
- Provided assistance to guest in booking tours and dinner reservation
Front Desk Agent
Three Season Motor Lodge
05.2016 - 10.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Representative
Vistaprint
08.2012 - 11.2015
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped customers to design business cards etc.
Team Leader (Supervisor Assistant)
WestJet Airlines
09.2005 - 12.2011
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes
- Trace lost, delayed or misdirected baggage for customers.
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Education
High School Diploma -
Montego Bay Community College
Jamaica06.2005
High School Diploma -
Cornwall College High School
Jamaica 07.2004
Skills
- Administrative Assistant (4 years)
- Office Administration
- Food Industry
- Outbound Calling
- Customer Satisfaction
- Office Supplies and Inventory
- Telephone Headset Expertise
- Appointment Confirmation
- Answer Telephone Calls
- Inquiry Requests
- Guest Relations
- High-Volume Call Reception
- Clerical Support
- Adaptable and Flexible
- Vacuuming Floors
- Safety Standards
- Facility and Site Cleaning
- Cleaning and Sanitizing
Timeline
Cleaner/Maintenance/Appointment Scheduling/Customer Servicing Representative
Whole Foods Market
01.2020 - Current
Customer Service Representative
Humberview Chevrolet
11.2018 - 10.2019
Customer Service Agent
McDonald's Food Industry
12.2017 - 08.2018
Front Desk Agent
Three Season Motor Lodge
05.2016 - 10.2016
Front Desk Agent
Sandals Royal Caribbean and Offshore Island
12.2015 - 12.2017
Customer Service Representative
Vistaprint
08.2012 - 11.2015
Team Leader (Supervisor Assistant)
WestJet Airlines
09.2005 - 12.2011
High School Diploma -
Montego Bay Community College
High School Diploma -
Cornwall College High School
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