Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Burke

Whitby

Summary

Dynamic, technically sophisticated project manager with expertise in agile principles, team leadership, and process improvement. Over 25 years of hands-on experience in IT. Proven ability to devise and implement strategic plans. Excels in vendor management. Personable and engaging with the communication skills needed to build consensus on critical initiatives. Following ITIL4 best practices.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr Project Manager (Contract)

OSF (Salesforce)
01.2022 - 07.2025
  • Manage the entire project lifecycle, as per company defined standards, including Project Charters, execution, and once completed, follow-up with results analysis and lessons learned sessions.
  • Day-to-day client operations
  • Scrum management
  • Jira and Confluence management
  • SharePoint management with client
  • Multiple concurrent projects within large client
  • Weekly review of project status (internal and external)
  • Dealing with 3rd party vendors for budgets and billing
  • Oversee day-to-day client operations and manage Scrum ceremonies for both internal and clients
  • Manage third party vendors, including budget and billing
  • Manage KPI’s and various reporting tools for transparency
  • Salesforce Administration (Configuration, Customization, Workflows, Process Builder, Flows, Reports, Dashboards)

Project Manager PMO (Software and Hardware)

BFG Inc (Loblaw/Shoppers)
07.2014 - 11.2022
  • Deployment, planning and implementation of multiple concurrent projects valued from $5M to $25M for client Loblaw Inc. Assess customer processes and champion best practices. Develop lasting relationships with business, technical leaders and vendors.
  • Provide direct supervision to multiple project managers, coordinators, and field service technicians. Manage daily and weekly client and management status meetings to identify gaps and implement corrective actions. Plan daily operational activities and report on execution.
  • Full management of project including business analysis, forecasting, budgeting, and vendor selection
  • Gathering of business requirements with client
  • Deployment of large infrastructure projects including server, SAN, switches, printers and networking (2300 stores across Canada)
  • Office 365 Migration
  • Vendor management for new renovations including furniture, hardware, networking, telephony and electrical
  • Detailed review of floor plans and blueprints
  • Liaise with staging and warehouse to keep project on track and on budget
  • Replacement, testing and reporting for Canada wide printer refresh project
  • Handle project escalations and provide resolutions
  • Implement best practices to test, identify, reproduce, and report defects
  • Plan and manage multiple enterprise strategic, transformational projects of high complexity from initiation through closeout across various departments/offices
  • Ensuring that strong tracking, budgeting and financial controls and procedures are in place
  • Generated and presented budget reports to top executives on a monthly and yearly basis or as required
  • Maintain an overall governance and understanding of dependencies associated with resources and projects across the portfolio
  • Establish alliances with other departments / offices to achieve commitment.
  • Identify and manage dependencies/conflicts with other projects and enhancements within the program/portfolio
  • Track key project milestones; adjust project plans and/or resources, as necessary. Prepare relevant status reports for clients (reflecting schedule and budget), adhere to standards and procedures for project reporting and documentation
  • Coordinate the development of user manuals, training materials and all other applicable documentation to ensure smooth transition/adoption of new system/changes
  • Multiple business to business and business to consumer projects

Project Implementation Manager (Deployment)

Complete Innovations
06.2011 - 08.2014
  • Coordinated cross-functional and deployment of internal client teams to deliver GPS hardware and software installations to enterprise clients within TELUS and AT&T.
  • Delivered project design, scope, management, and rollout. Established relationships with vendors and managed deliveries to ensure adherence to all service level agreements. Managed three direct reports and reported directly to senior management. Leveraged CRM to track and deliver products.
  • Consult with all stakeholders to translate a project idea into a defined project with goals, objectives, and scope
  • Develop a thorough understanding of the proposal, the business, the technical scope and objectives and confirm the commitments, assumptions and constraints
  • Work effectively with the business leaders/system owner, IT department, internal resources and/or third parties/vendors to define scope of the projects
  • Prepare the detailed project plan and secure sign off / approvals from the Client prior to commencing execution
  • Generated and presented budget reports to top executives on a monthly and yearly basis or as required
  • Work with a development team to achieve timely software delivery
  • Implementation and maintenance of SaaS environment
  • Ensuring that strong tracking and financial controls and procedures are in place

SR Project Manager (Software)

Cetaris Inc
04.2008 - 06.2011
  • Planned and executed multiple concurrent projects. Managed budgets and resources to enhance efficiency of all activities. Partnered with clients including Wal-Mart, Purolator, Canpar, First Group of America, and USXpress to deliver solutions. Utilized SharePoint to cover product sales. Oversaw all internal I.T infrastructure.
  • Migration of office applications (both PM management and physical implementations)
  • Hardware upgrades (Server, desktop, and workstations)
  • Strict supervision of multiple project budgets and resources
  • Liaison and organization with upper management providing detailed project and budget updates
  • Detailed project planning and disaster recovery plans
  • Internal management of all I.T infrastructures. Weekly meetings with developers and Q.A on status of new builds
  • Overall day to day planning and execution of deliverables. Major clients include Wal-Mart, Purolator, Canpar, First Group of America and USXpress
  • Utilization of CRM and SharePoint for seamless end to end coverage of product sales, delivery, and implementation of external clientele.
  • Full vendor management
  • Ensuring that strong tracking and financial controls and procedures are in place
  • Management of multiple projects
  • Represent customer interests to manage, triage, and prioritize features and defects, while managing customer expectations on change

Technical Deployment (Software)

Sun Media Corp
01.2007 - 12.2008
  • Post implementation meetings, reviews, and walkthroughs with clients to assess business needs for successful standardization and implementation to new publishing platform
  • The creation of business flow charts to map out process and workflow within individual business entities
  • Table remapping of existing SQL databases
  • XML programming for output to web
  • XML programming for creation of new standardized invoicing
  • Created XML flow process for new local business directories
  • Phone and remote technical software support of existing PBS clients using remote desktop and Citrix
  • Use of internal home-grown system to track projects, budgets and delivery of software and hardware

IT Manager

Vincor
01.2003 - 12.2007
  • Mentoring
  • Maintaining 2M budget
  • Creation and maintenance of service reports for V.P of I.T
  • Create and maintain service level agreements with clients and vendors
  • Generate P.Os and requisitions through J.D Edwards
  • Analyze information technology systems to identify threats, vulnerabilities, countermeasures, and residual risk
  • Plan, coordinate and implement projects, such as server upgrades, messaging systems and offsite presentations
  • Determine hardware and software needs
  • Data and software migration on multiple platforms
  • Support of 150 users (desktop and laptops)
  • Maintain software licenses
  • Integration of new company acquisitions into Vincor (10)
  • Manage data import projects within acquisitions
  • Manage hardware reconciliation within acquisitions

Education

College Certificate - Programmer Analyst

Institute of Career Development

College Certificate - Systems Technology

College Electronic De Quebec

College Certificate - Business Management

St Lawrence College

Skills

  • Deployment
  • M365 Cloud Migration
  • Jira
  • Certified Scrum Master
  • SaaS
  • Multilevel Project Management
  • French / English Bilingual
  • SharePoint
  • Waterfall
  • Budget Management
  • ITIL 4
  • PMP
  • MS Project
  • Agile
  • Confluence

Certification

  • PMP Designation, University of Waterloo
  • MCSE
  • CompTIA A+
  • CSM 6s

Timeline

Sr Project Manager (Contract)

OSF (Salesforce)
01.2022 - 07.2025

Project Manager PMO (Software and Hardware)

BFG Inc (Loblaw/Shoppers)
07.2014 - 11.2022

Project Implementation Manager (Deployment)

Complete Innovations
06.2011 - 08.2014

SR Project Manager (Software)

Cetaris Inc
04.2008 - 06.2011

Technical Deployment (Software)

Sun Media Corp
01.2007 - 12.2008

IT Manager

Vincor
01.2003 - 12.2007

College Certificate - Business Management

St Lawrence College

College Certificate - Programmer Analyst

Institute of Career Development

College Certificate - Systems Technology

College Electronic De Quebec

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