Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Sean Barrett

Toronto,ON

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

37
37
years of professional experience

Work History

Commissary Stocker

Wardair/Canadian Airlines
02.1988 - 06.2021
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Determined proper product storage methods, identification and stock location.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Station Attendant

Air Canada
Toronto, Ontario
02.1988 - 06.2021
  • Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
  • Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
  • Transported baggage and coordinated transit between assigned terminals or platforms.
  • Facilitated smooth loading and unloading of passengers by helping with individual and group issues.

Cargo Agent

Air Canada
Toronto, Ontario
02.1988 - 06.2021
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Attached address labels, identification codes and shipping instructions to container.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Baggage Service Agent

Air Canada
02.1988 - 06.2021
  • Called customers when bags arrived to provide updates.
  • Tracked down lost luggage for all customers daily.
  • Retrieved customer luggage off conveyor belts.
  • Remained calm and friendly while assisting customers with baggage issues such as lost bag and damaged bag.
  • Used scanners to track parcel information, condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.

Stocking Associate

Pottery Barn
, Ontario
09.2010 - 05.2012
  • Arranged product on shelves following merchandising guidelines.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Inspected items received for damage or other issues.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Attached price labels to products and updated sales floor signs.
  • Added incoming items to inventory using company software.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Stocked shelves with items making sure items were not outdated and brought forward.

Mailroom Clerk

CNCP
01.1986 - 02.1988
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Placed mail into appropriate PO boxes.
  • Delivered mail to residents and business within assigned area.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Cleaner

Tara Janitorial Service
02.1984 - 01.1986
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Buffed tile floors to maintain polished appearance.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Education

High School Diploma -

Vincent Massey
Toronto, ON
06.1985

Skills

  • Loading and unloading procedures
  • Security understanding
  • Passenger assistance
  • Merchandise restock
  • Workload priorities
  • Dependable and reliable

Education and Training

other

Timeline

Stocking Associate

Pottery Barn
09.2010 - 05.2012

Commissary Stocker

Wardair/Canadian Airlines
02.1988 - 06.2021

Station Attendant

Air Canada
02.1988 - 06.2021

Cargo Agent

Air Canada
02.1988 - 06.2021

Baggage Service Agent

Air Canada
02.1988 - 06.2021

Mailroom Clerk

CNCP
01.1986 - 02.1988

Cleaner

Tara Janitorial Service
02.1984 - 01.1986

High School Diploma -

Vincent Massey

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