Sea Kato
Los Angeles
Summary
. My strong work ethic and hospitality service expertise led to streamlined operations and improved team efficiency. Leveraging safe food handling and guest engagement skills, I consistently delivered high-quality dining experiences, contributing to the restaurant's reputation for excellence. In the future I strive to work within the fashion business, maximize my passion with creating and designing, while applying my skills to a company with room to learn grow and excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Takuma
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Tamon
05.2022 - 02.2023
Associate
Stitch & Go
03.2019 - 06.2021
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Created compelling visual presentations to effectively communicate complex ideas to clients and stakeholders.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
Sales Associate
Franks General Store
06.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Izakaya Riki
11.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Tokyo High School
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Food safety understanding
- Supply Restocking
Certification
Food handlers license
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Server
Takuma
06.2023 - Current
Server
Tamon
05.2022 - 02.2023
Associate
Stitch & Go
03.2019 - 06.2021
Sales Associate
Franks General Store
06.2018 - 02.2019
Server
Izakaya Riki
11.2017 - 08.2018
Tokyo High School
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