Sophie Sattolo
Toronto
Summary
Professional communicator with a strong background in providing compassionate and effective support in a counselling environment. Adept at active listening, problem-solving, and guiding individuals toward positive outcomes. Emphasizes teamwork, adaptability, and achieving goals, ensuring consistent reliability and responsiveness to changing needs. Skilled in communication, empathy, and conflict resolution, embodying traits most valued in this field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecounselor
Undergraduate Admissions, Carleton University
09.2024 - Current
- Increased client satisfaction by providing timely and accurate information on various educational programs.
- Facilitated a positive counseling experience for all parties involved through active listening skills, empathy, and genuine concern for the success of each student's academic journey.
- Assisted colleagues during peak periods by fielding overflow calls when necessary, maintaining a high level of efficiency within the telecounseling department.
- Maintained detailed records of all interactions with prospective students, ensuring accurate tracking of leads and follow-up activities.
Cashier
Shoppers Drug Mart
07.2022 - 04.2024
- Warmly greeted customers and expertly handled difficult customer interactions
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled POS efficiently and responsibly and maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Camp Counselor
Camp Avalon
07.2014 - 08.2021
- Worked with children of varying ages, interests, skills, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelors - Criminology and Criminal Justice, law
Carleton University
Ottawa, ON04.2027
Skills
- Collaborative Engagement
- Emotional intelligence
- Flexible Problem Solving
- Customer service
Certification
- Smart Serve Certified
- CPR certified
- First Aid Certified
Languages
English
Native or Bilingual
Timeline
Telecounselor
Undergraduate Admissions, Carleton University
09.2024 - Current
Cashier
Shoppers Drug Mart
07.2022 - 04.2024
Camp Counselor
Camp Avalon
07.2014 - 08.2021
Bachelors - Criminology and Criminal Justice, law
Carleton University
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