Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rasha Hussain

Kitchener,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Indigo Books & Music
04.2022 - 08.2022
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Mcdonalds, PDI FOODS
10.2018 - 02.2019
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - Sociology

University of Toronto
Toronto, ON
04.2027

Skills

  • Teamwork and Collaboration
  • Client Relations
  • Payment Processing
  • Sales and Upselling
  • Store maintenance
  • Computer Skills

Languages

English
Native or Bilingual
Bengali
Full Professional
Russian
Limited Working

Timeline

Customer Service Representative

Indigo Books & Music
04.2022 - 08.2022

Cashier

Mcdonalds, PDI FOODS
10.2018 - 02.2019

Bachelor of Arts - Sociology

University of Toronto

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Rasha Hussain