Scotty Sunny

• Imparting high quality education to students that meets the program objectives
• Providing both theoretical and practical training to prepare students to confidently face the challenges in a fast-
  paced clinic
• Evaluating student performance and consistently supporting them in overcoming difficulties and to strive for
  betterment
• Constantly updating and evolving supplementary instructional materials, and teaching methodologies to improve
  student engagement and course effectiveness

• Provided customer support to clients, answering questions and addressing concerns.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Restrained animals for examination and treatment.

• Evaluated claims and performed investigations to accurately assess damages and liabilities.
• Negotiated claim settlements with third parties to obtain agreed price for damages.
• Corresponded with clients, claimants, and providers to finalize and close claims.
• Trained new claims adjusters on policies and procedures.
• Evaluated degree of liability exposure through investigation tactics.
• Utilized various computer software programs and databases to complete claims analysis.

• Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
•Implemented cost-saving initiatives to reduce overhead costs.
•Managed the daily operations of multiple departments to maximize efficiency.
•Developed a talented team, participating in hiring, coaching, and performance management processes.

• Evaluated claims and performed investigations to accurately assess damages and liabilities.
• Negotiated claim settlements with third parties to obtain agreed price for damages.
• Corresponded with clients, claimants, and providers to finalize and close claims.
• Trained new claims adjusters on policies and procedures.
• Evaluated degree of liability exposure through investigation tactics.
• Utilized various computer software programs and databases to complete claims analysis.

• Assist underwriters in daily transactions, provide administrative support for the merging of firms and business
  migration facilitation
• Review, acceptance or denial of new or renewal business after carefully reviewing all information.

• Worked as a subject-matter-expert, and Pet Insurance Underwriter for small animal and equine policies
• Reviewing medical history and treatment records of small animals, horses and exotic pets and underwriting pet insurance
  policies
• Addressing queries from claims adjusters and reviewing special cases for approval of claims
• Corresponding with veterinary clinics and clients to finalize and close claims.
• Conducting interviews and recorded statements with insureds, and other parties to facilitate fair claims
  investigations
• Examining documents to determine degree of risk from factors such as applicant health and behavior.
• Training new claims adjusters on policies and procedures.