Scottie Resley
Pomona,CA
Summary
Dynamic operations professional committed to achieving high standards and delivering impactful results. Proven track record of enhancing operational efficiency while aligning with business objectives through strategic, data-driven decision-making. Collaborative team player adept at adapting to evolving challenges and consistently producing reliable outcomes. Expertise in data analysis and process optimization drives continuous improvement and fosters organizational success.
Overview
9
9
years of professional experience
Work History
HIS Operations Analyst/Clinical Analyst
Los Angeles LGBT Center
01.2020 - Current
- Provides multiple levels of support for Health Services (HS) users through the phone, email, and ServiceDesk ticketing software.
- Provides helpdesk coverage as requested by HIS Operations Manager.
- Resolves helpdesk issues by leveraging existing skills/knowledge and employs extensive troubleshooting ability.
- Coordinates with Center-IT staff to troubleshoot and resolve hardware/software issues.
- Use remote connection software to connect to customer workstations when providing support.
- Administers health information systems (including Allscripts Professional Electronic Health Record, Allscripts Practice Management, and QS1 Data Systems) and all ancillary health information applications for the Health Services Department at all Los Angeles LGBT Center sites. This will be done in conjunction with the HIS Operations Manager.
- Handles escalated end-user requests from the HIS Helpdesk Specialist and forwards to appropriate staff/resources as necessary.
- Escalates end-user requests to appropriate staff and vendors accordingly and works directly with vendors on escalated issues.
- Assists the HIS Operations Manager with developing and maintaining standard operating procedures in collaboration with program managers to ensure the system is being used appropriately.
- Assists the HIS team with providing project management services for HIS-related projects.
- Assists the HIS Operations Manager with maintaining a training curriculum and providing training for end-users.
- Conduct one-on-one and group training sessions on customization and the proper use of the systems.
- Working in the CAIR government systems for immunization accuracy
HIS Applications Support Level 1
Prosum IT Staffing
01.2019 - 01.2020
- Provide first level support for Health Services (HS) users, through the phone, email and designated helpdesk ticketing software.
- Resolves helpdesk issues by leveraging existing skills/knowledge and employs extensive troubleshooting ability.
- Uses remote connection software to connect to customer workstations when providing support.
- Coordinates with Center-IT staff to troubleshoot and resolve hardware/software issues.
- Assists HIS Operation Manager with the administration of health information systems (including AllScripts Professional Electronic Health Record, Allscripts Practice Management and QS1 Data Systems)
- Escalates end-user requests to level two support accordingly.
- Assists HIS Operations Manager with updating standard operating procedures in collaboration with program managers to ensure the system is being used in an appropriate manner.
- Participates in staff meetings, planning meetings, information technology conferences and other meetings as needed.
- Participate in required training as needed.
- Other duties as assigned.
Desktop Technician
Allscripts/Downey PIH
01.2017 - 01.2019
- Assist users in a hospital environment with troubleshooting and resolving issues ranging from software issues to hardware issues, also creating tickets and assigning them to the appropriate department.
- Handled all tickets that came in via email or phone.
- Also assisting the TELCO team with projects at the Downey campus.
- Enhanced helpdesk ticketing system, resulting in 95% reduction in support call turnaround time.
Education
Bachelor's - computer science and networking
UEI
Ontario, CA01.2002
Diploma - undefined
Upland High School
Upland, CA01.1989
Skills
- ICD-10 codes
- CPT codes
- Laboratory Information System
- QS1
- i2i
- Phreesia
- Follow My Health
- M Modal Fluency direct
- IDme,
- OCHIN Epic
- Payerpath
- Quest Quanum
- HL7
- Pioneer Rx,
- Tableau,
- Electronic Health Record,
- Practice Management,
- AD manager
- ServiceDesk
Timeline
HIS Operations Analyst/Clinical Analyst
Los Angeles LGBT Center
01.2020 - Current
HIS Applications Support Level 1
Prosum IT Staffing
01.2019 - 01.2020
Desktop Technician
Allscripts/Downey PIH
01.2017 - 01.2019
Diploma - undefined
Upland High School
Bachelor's - computer science and networking
UEI
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