Summary
Overview
Work History
Education
Skills
Timeline
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Scott Wood

North Vancouver,BC

Summary

Experienced Field Service Manager with nearly 28 years in the Electronic Device sector. Proven expertise in technical project delivery, people management, and customer relations. Adept at managing large teams, developing and implementing strategies, and ensuring quality service. Recognized for strong leadership, technical skills, and the ability to foster a positive work culture.

Overview

28
28
years of professional experience

Work History

National Service Manager and Senior Field Service Engineer

Illumina
Vancouver, BC
11.2016 - 12.2023
  • Led a team of 10 Field Service Engineers, driving performance and process improvements
  • Spearheaded initiatives to reduce service costs and improve customer satisfaction
  • Managed technical projects, overseeing installations, maintenance, and troubleshooting
  • Developed training programs and mentored new hires to enhance team capabilities
  • Coordinated service schedules, ensuring timely responses to customer needs
  • Established strong customer relationships through effective communication and issue resolution.

Field Service Engineer, Molecular

Hologic
Vancouver, BC
08.2013 - 11.2016
  • Managed service operations across BC, Alberta, and Saskatchewan
  • Delivered high-quality customer service, focusing on pre-installation, installation, and maintenance
  • Built strong business relationships with hospital and laboratory staff
  • Coordinated with regional teams to ensure seamless service delivery.

Regional Service Manager

Toshiba Medical
Calgary, AB
01.2012 - 07.2013
  • Oversaw service operations in Alberta, Saskatchewan, Manitoba, and NWT
  • Managed a team of 9 employees, focusing on training, development, and workload balancing
  • Enhanced customer satisfaction through timely issue resolution and proactive support
  • Monitored parts usage, inventory, and service performance metrics.

District Service Manager

Beckman Coulter
Calgary, AB
01.2007 - 11.2011
  • Managed service operations in Alberta and Saskatchewan, supporting hospitals and research facilities
  • Led a team of 14 employees, focusing on coaching, workload management, and budget control
  • Improved customer satisfaction by ensuring timely completion of repairs and maintenance
  • Implemented an employee recognition program to boost engagement and performance.

Team Leader, Senior Field Service Engineer

Becton Dickinson
Vancouver, BC
12.1995 - 12.2006
  • Managed a large territory covering Manitoba, Saskatchewan, Alberta, and BC
  • Provided service to over 75 customers, including hospitals and biotech companies
  • Developed training manuals and protocols for instrument service
  • Coached and mentored new engineers, contributing to team development.

Education

6 Month Course Citation - Leadership And Supervisory Development

University of Alberta
Edmonton, AB
05-2006

BioMedical Engineering Technology -

Northern Alberta Institute of Technology
05.1995

Skills

  • Technical Project Delivery
  • People Management and Employee Developement
  • Customer Relations
  • Technical Expertise
  • Communication
  • Organizational Skills
  • KPI Tracking
  • Field Operations
  • Service operations management
  • Business Development
  • Revenue Forecasting

Timeline

National Service Manager and Senior Field Service Engineer

Illumina
11.2016 - 12.2023

Field Service Engineer, Molecular

Hologic
08.2013 - 11.2016

Regional Service Manager

Toshiba Medical
01.2012 - 07.2013

District Service Manager

Beckman Coulter
01.2007 - 11.2011

Team Leader, Senior Field Service Engineer

Becton Dickinson
12.1995 - 12.2006

6 Month Course Citation - Leadership And Supervisory Development

University of Alberta

BioMedical Engineering Technology -

Northern Alberta Institute of Technology

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