Scott Webber
Kelowna,BC
Summary
Dynamic logistics professional with a Class 1 Driver's License and strong operations management skills. As Owner/Operator at Mar-King Logistics Ltd., I enhanced customer satisfaction through effective service protocols and streamlined processes, achieving significant improvements in efficiency and employee retention. Dependable and self-motivated, I excel in fostering relationships and ensuring compliance.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Mar-King Logistics Ltd.
Merritt, BC
09.2002 - 02.2025
- Operated daily business functions, ensuring compliance with industry standards and regulations.
- Managed inventory levels to optimize stock availability and minimize waste.
- Developed customer service protocols to enhance client satisfaction and retention.
- Implemented efficient scheduling systems to maximize staff productivity and reduce downtime.
- Trained new employees on operational procedures and company policies to ensure consistency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Driver
Hazco Environmental Services
Calgary, AB
03.2000 - 08.2002
- Operated heavy trucks to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven, miles traveled, and cargo loads.
- Collaborated with dispatchers to coordinate timely deliveries and pickups.
- Adhered to all traffic regulations and company policies during operations.
- Provided assistance in loading and unloading freight as required.
- Resolved minor mechanical issues promptly to avoid delays in schedule.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
Education
Merritt Secondary School
Merritt, BC09-1998
Skills
- Class 1 Driver's License
- Air Brake Certification
- Operations management
- Documentation and reporting
- Hiring
- Professionalism and work ethic
- Self-motivation and discipline
- Logistics coordination
Timeline
Owner/Operator
Mar-King Logistics Ltd.
09.2002 - 02.2025
Driver
Hazco Environmental Services
03.2000 - 08.2002
Merritt Secondary School