Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Scott Wallace

Scott Wallace

Calgary,AB

Summary

Dependable Supervisor with 7+ years of experience focusing on team collaboration, conflict resolution strategies, and professional interactions with customers in a high volume, fast paced environment.


Supervising a team of 6-8 people, ensuring they are providing exceptional customer service with every individual who enters the store. Maintaining positive relationships with both my team and customers to guarantee customer satisfaction and lead a positive working environment.


Looking to leverage my current skills to the automotive industry where I can be challenged, and make an impact on the growth of the business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
09.2015 - Current
  • Welcome, greet and engage with customers to create a culture of warmth of belonging
  • Manage opening and closing the store (Keyholder.)
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Create and place orders based on inventory sold, store needs and projections

Shift Lead

Taiko Canteen
02.2021 - 12.2023
  • Completed store opening and closing procedures and balanced tills.
  • Provide detailed explanations of menu items, upsell menu items, prepare custom alcoholic and non-alcoholic beverages, clear and set tables
  • Load & unload food trucks, driving, set up, and operation of food truck as a 'Truck Lead' during 'YYC Food Truck' Events & Music Festival Events
  • Manage phone to book new reservations and answer any answer event planning inquires to increase revenue
  • Analyze the needs of the restaurant during peak hours and recognize where support was needed to ensure optimal success for 5 star customer service
  • Follow standardized training plan to train all front of house staff to maximize team performance.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Supported management to develop strategies for improving overall store operations based on firsthand experiences from shift operations.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Monitor, count and place orders for liquor and supplies based on inventory sold, needs and projections of the restaurant.

Education

High School Diploma -

Foundations for the Future Charter Academy
Calgary, AB
06.2015

Skills

  • Customer service

  • Teamwork

  • Adaptability

  • Interpersonal Skills

  • Problem Solving

  • Empathy

Certification

  • ProServe, 11/01/19
  • First Aid Certification, 02/01/23, 02/01/26
  • WHMIS Certification

Timeline

Shift Lead

Taiko Canteen
02.2021 - 12.2023

Shift Supervisor

Starbucks
09.2015 - Current

High School Diploma -

Foundations for the Future Charter Academy

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Scott Wallace