Scott Thomson

Quality Manager

Novacro Machining Inc. / Novacro Industries Inc

05.1987 - 07.2024

Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions to meet customer requirements.
Team collaboration to ensuring seamless communication between departments regarding quality matters. (Reported directly to President)
Conducted numerous audits to ensure adherence to customer,regulatory and industry standards.
Mentored and encouraged employees to strive for excellence to meet quality targets.
Coordinated and oversaw audits to evaluate product quality/safety and address nonconformances
Evaluated quality problems and performed assessments to identify and resolve issues.
Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance.
Managed root cause analysis investigations, determining underlying issues in product fail
Sorted product and provided expertise on non-conforming product requirements.
Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedure.
Wrote and implemented quality standards and procedures to minimize errors and maximize customer satisfaction.
Calibrated metrology instruments in production and quality departments.
Risk management approach within the organization, mitigating potential concerns before they escalated into larger issues.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Streamlined production processes by identifying areas for improvement.
Implemented rework procedures to standardize processes and streamline production.
Increased customer satisfaction through adherence to quality standards and customer requirements.
Developed and deployed production control plans and created work instructions and procedures.
Ensured consistent delivery of high-quality products by monitoring and educating production teams throughout manufacturing processes.
Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced products.
Reduced product defects by introducing advanced metrology methodologies and equipment into production processes.
Provided metrology observations, measurements, and performed tests at various stages according to quality control plan.
Oversaw successful completion of internal and external audits with no major non-conformances identified. Addressed minor non-conformances to enhance and improve the quality system.