Scott Thomas
Pinon Hills
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
24
24
Years of Customer Service
24
24
Years of Photography
10
10
Marketing, Business Management, SAAS
Work History
Owner/Operator
Scott Thomas Photography
01.2014 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Photographer
Lifetouch National Schools
07.2007 - 12.2014
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Sales Associate
Furniture 101
09.2005 - 01.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
District Training Manager/Assistant Studio Manager
Sears Portrait Studio/CPI Industries
01.2002 - 01.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
Studio Manager
Photography By J.C. Penny
09.1999 - 01.2002
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Implemented marketing strategies to promote studio to potential clients.
Education
No Degree - General Education
Fresno City College
Fresno, CAHigh School Diploma -
Rialto High School
Rialto, CA06.1999
Skills
- Budget Development
- Operations Management
- Sales Negotiation
- Operational Reporting
- Financial Planning
- Personnel Management
- Business Planning
- Staffing
- Documentation and Reporting
- Marketing Strategy Development
- Human Resource Management
- Hiring
Timeline
Owner/Operator
Scott Thomas Photography
01.2014 - Current
Photographer
Lifetouch National Schools
07.2007 - 12.2014
Sales Associate
Furniture 101
09.2005 - 01.2007
District Training Manager/Assistant Studio Manager
Sears Portrait Studio/CPI Industries
01.2002 - 01.2005
Studio Manager
Photography By J.C. Penny
09.1999 - 01.2002
No Degree - General Education
Fresno City College
High School Diploma -
Rialto High School
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