SCOTT SUKSAMRARN
Ontario
Summary
Dynamic professional with extensive experience at Qurate Retail Group, excelling in team training and operational excellence. Proven track record in budget management and performance improvement, fostering a culture of safety and efficiency. Adept at cross-functional leadership and enhancing customer experience, driving significant contributions to organizational success.
Overview
29
29
years of professional experience
Work History
Team Member Services Coordinator
Qurate Retail Group QVC
Ontario
08.2023 - Current
- Resolved diverse Service Now tickets related to payroll, accruals, and benefits efficiently.
- Exceeded performance metrics while adhering to customer service standards and SLAs.
- Assigned unassigned tickets to appropriate team members, ensuring timely resolutions.
- Supported People & Operations department with new hire paperwork and orientation processes.
- Delivered exceptional customer service through in-person interactions, showcasing professionalism.
- Maintained compliance with HR policies and procedures in all transactions.
- Led community engagement initiatives through QVC’s 'Together for Good' program.
- Coordinated volunteer events with Ronald McDonald House and United Way, promoting employee involvement.
Equipment Trainer
Qurate Retail Group QVC
Ontario
01.2022 - 08.2023
- Expertly served as an Equipment Trainer, responsible for delivering comprehensive training programs to team members on the operation of various driving equipment.
- Ensured that all trainees acquired the necessary skills to maneuver equipment safely and effectively, emphasizing precision, efficiency, and adherence to safety protocols.
- Leveraged hands-on instruction and personalized guidance to foster mastery in equipment operation, contributing to enhanced productivity and safety standards within the workplace.
Trainer
Qurate Retail Group QVC
Ontario
10.2021 - 08.2023
- Conducted comprehensive training sessions for new team members on fulfillment center operations and SOP adherence.
- Emphasized strict adherence to safety protocols during training and orientation sessions.
- Fostered a culture of operational excellence and safety awareness through engaging new hire orientations.
Equipment Driver
Qurate Retail Group QVC
Ontario
02.2021 - 08.2023
- Proficient in operating a range of equipment, including the Stock Picker, PE (Powered Pallet Jack), TSP (Turret Stock Picker), and sit-down forklift.
- Proficient in safely maneuvering forklifts in diverse warehouse environments, ensuring efficient loading, unloading, and movement of goods.
- Skilled in accurately picking and stacking products according to inventory specifications, while adhering to strict safety protocols, and maintaining a clean and organized workspace.
- Proven ability to conduct routine maintenance checks on forklifts to ensure optimal performance, contributing to smooth warehouse operations.
Outbound Associate
Qurate Retail Group QVC
Ontario
10.2020 - 02.2021
- Proficiently executed various roles within outbound operations, demonstrating versatility and adaptability.
- Responsibilities ranged from picking customer orders in the bin mods to accurately packing both single and multiple-piece customer orders.
- Proficiently handled the loading of trucks and adeptly sorted packages destined for diverse hubs.
- Proven track record in resolving packing and shipping exceptions with precision and efficiency.
Assistant Store Manager
Kmart Corporation
Ontario
11.2015 - 01.2019
- Company Overview: A 20+ year history of progressively responsible positions earned through proven performance.
- In partnership with Store Manager, oversaw Operations, Customer Service, Merchandising, and Human Resources for this 95,000 square foot store location with peak annual sales of $1 million.
- Daily management of sales floor, backroom, front end and cash office.
- Scheduled and managed up to 120 associates across 4 shifts per day to maintain adequate floor coverage within payroll budgets.
- Ensured staff adhered to all policies and procedures.
- Controlled/reduced expenses and maintained operating budgets.
- Monitored inventory to meet accuracy and shrink requirements, ensured deliveries were processed properly.
- Ensured adherence to cash control procedures: trained staff in correct register usage, managed bank deposits, safe funds, petty cash.
- Responsible for loss prevention and risk management: enforcing workplace safety and physical security, cash controls, and inventory controls.
- Ensured effective communications both within the store and between stores.
- A 20+ year history of progressively responsible positions earned through proven performance.
Key Carrier
Kmart Corporation
Ontario
11.2011 - 11.2015
- Key duties similar to Lead positions below but with added responsibility for opening and closing the store.
Lead – Multiple Departments
Kmart Corporation
Ontario
08.2002 - 11.2011
- Rotated through several high-visibility, high-traffic departments (e.g., Electronics, Major Appliances, Health & Beauty) with increasing revenue and inventory exposure.
- All 'Lead' positions were supervisory positions with the authority to hire, fire and discipline.
- Responsibilities similar to those of Assistant Manager, only scaled to specific department assignments instead of store-wide.
Service Desk Supervisor
Kmart Corporation
Ontario
07.1998 - 08.2002
- Directed service desk team, optimizing cashier performance and enhancing customer service standards.
Cashier
Kmart Corporation
Ontario
11.1996 - 07.1998
- Managed cash register operations, maintaining accuracy and speed during peak hours.
Floor Associate
Kmart Corporation
Ontario
06.1996 - 11.1996
- Assisted customers by providing product information and resolving inquiries.
Education
Electric Utility Planner Certification Program -
Cal State Polytechnic University
Pomona, CA01.2019
Engineering courses -
Riverside City College
Riverside, California01.2002
Academic Diploma -
Ontario High School
Ontario, CA01.1998
Skills
- Budget Management
- Continuous Improvement
- Cost Reduction
- Facility Management
- Inventory Management
- Labor Relations
- Performance Improvement
- Profit Analysis
- Regulatory Compliance
- Resource Management
- Revenue Growth
- Risk Management
- Safety
- Scheduling
- Shipping & Receiving
- Time Management
- Vendor Management
- Cross-Functional Leadership
- Staff Training & Development
- Supervisory Management
- Team Building
- Creative Problem Solving
- Customer Experience
- Customer Management
- Customer Retention
- Microsoft Office (Excel, PowerPoint, Visio, Word)
Timeline
Team Member Services Coordinator
Qurate Retail Group QVC
08.2023 - Current
Equipment Trainer
Qurate Retail Group QVC
01.2022 - 08.2023
Trainer
Qurate Retail Group QVC
10.2021 - 08.2023
Equipment Driver
Qurate Retail Group QVC
02.2021 - 08.2023
Outbound Associate
Qurate Retail Group QVC
10.2020 - 02.2021
Assistant Store Manager
Kmart Corporation
11.2015 - 01.2019
Key Carrier
Kmart Corporation
11.2011 - 11.2015
Lead – Multiple Departments
Kmart Corporation
08.2002 - 11.2011
Service Desk Supervisor
Kmart Corporation
07.1998 - 08.2002
Cashier
Kmart Corporation
11.1996 - 07.1998
Floor Associate
Kmart Corporation
06.1996 - 11.1996
Electric Utility Planner Certification Program -
Cal State Polytechnic University
Engineering courses -
Riverside City College
Academic Diploma -
Ontario High School
Similar Profiles
Kelley SimmonsKelley Simmons
CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)
Robert WestwoodRobert Westwood
Senior Product Owner – Performance Marketing at QURATE RETAIL GROUP (QVC, HSN & Subsidiaries)Senior Product Owner – Performance Marketing at QURATE RETAIL GROUP (QVC, HSN & Subsidiaries)
Kelley SimmonsKelley Simmons
CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)
ERNST PIERREERNST PIERRE
Warehouse at AMAZONWarehouse at AMAZON
Jeffrey DuffyJeffrey Duffy
Curtains Musical at Neighborhood Acting CompanyCurtains Musical at Neighborhood Acting Company