SCOTT STAFFORD
NEWMARKET,Canada
Summary
Dynamic Southern Regional Manager at Vianet with a proven track record in operations management and team development. Enhanced customer satisfaction through tailored solutions and effective communication. Skilled in rigging preparation and safety protocols, fostering a collaborative environment that drives performance and innovation. Committed to continuous improvement and employee growth.
Knowledgeable top rigger with strong background in managing regional operations and driving team performance. Proven ability to lead teams to achieve strategic goals and increase operational efficiency. Demonstrated skills in fostering team collaboration and adapting to evolving business needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Southern Regional Manager
Vianet
06.2012 - 05.2025
- Enhanced customer satisfaction by addressing concerns promptly and providing tailored solutions to meet their needs.
- Fostered a positive work environment that encouraged collaboration, innovation, and employee growth.
- Streamlined operations by evaluating and improving internal processes to maximize efficiency.
- Delivered excellent customer service by resolving issues quickly and maintaining open lines of communication at all times.
- Improved team performance through consistent coaching, feedback, and motivation for success.
Plant Supervisor
CINTAS, Professional Uniform and Facility Services
Newmarket, Ontario
02.2007 - 06.2012
- Supervised day-to-day functions of plant.
- Coached employees on company standards and efficiency.
- Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
- Enhanced safety standards by conducting regular inspections, enforcing strict compliance with regulations, and providing ongoing training to staff.
- Continuously updated knowledge of industry best practices, trends, and technologies to keep the plant operating at peak performance and maintain a competitive edge in the market.
- Resolved personnel issues quickly through active listening skills combined with fair decision-making practices that resulted in improved workforce satisfaction.
- Improved plant efficiency by implementing streamlined processes and optimizing equipment usage.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated project workflows for departments.
Education
GED -
Heron Height's
Newmarket, ON06-2009
Skills
- Operations management
- Recruitment and selection
- Onboarding and orientation
- Rigging preparation
- Materials movement
- Equipment moving
- Load calculation
- Site installations
- Testing procedures
- Event support
- Safety
- Winching
- Climbing skills
- Pulley preparation
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 8 in the development of tower builds.
- Achieved goals through effectively helping with team building.
- Resolved product issue through consumer testing.
- Achieved results by completing task with accuracy and efficiency.
- Documented and resolved issues which led to customer satisfaction.
Languages
English
Native or Bilingual
Certification
- Certified top rigger, vianet - over 12 years
- security certificate clearance (RCMP and OPP)
- First Aid training
- whimis trained
- online security awareness trained
- Tower access and Rescue trained
- Working at Heights
- forklift Training
- RF Awareness Training
- Gold Seal Course Construction Management
Interests
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
- Music
- Swimming
- Kayaking
- Rock Climbing
- Adventure Travel
Timeline
Southern Regional Manager
Vianet
06.2012 - 05.2025
Plant Supervisor
CINTAS, Professional Uniform and Facility Services
02.2007 - 06.2012
GED -
Heron Height's
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