SCOTT SPAN
White Rock,BC
Summary
Highly motivated and organized professional dedicated to creating a safe and secure environment. Experienced in managing entry-point operations within the security sector, ensuring efficient gate control, and prioritizing visitor satisfaction. Recognized for exceptional coordination and problem-solving abilities, fostering a collaborative team environment, and consistently delivering results. Possesses proven skill sets in both security management and private investigations.
Overview
34
34
years of professional experience
3
3
Certificate
Work History
Maintenance Coordinator
Spice Management Group
10.2022 - 08.2023
- Obtained certified Building Operators Certification through the Federation Of Canadian Municipalities & the BCNPHA
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Boosted customer satisfaction by ensuring all maintenance tasks were completed within promised timeframes, maintaining strong communication throughout process.
Operations/Sales Manager
Imagine Maintenance Ltd
06.2018 - 08.2020
- Coordinated all assignments, staff scheduling as well as the single point of contact for all sales aspects
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Telecommunications Installation Technician
Dawson Telecom - BFG - QX Tech
06.2015 - 04.2018
- Conducted tests on installed networks to verify correct operation, speed and reliability
- Updated software packages to current versions as part of regular maintenance routine
- Coordinated installation of new telecommunications systems, cameras, P.O.S and Cash machines with vendors and service providers
- Installed telecommunications equipment, such as routers, switches, multiplexers, patch panels, camera's, point of sale and cash machines in accordance with established standards and procedures
- Telephone and Network Cabling infrastructure competencies
- Established fiber optic cable connections between buildings using fusion splicing techniques
- Repaired or replaced defective parts in order to restore functionality of equipment
Licensed Private Investigator
Span and Associates Ltd
05.1989 - 03.2014
- Managed multiple caseloads while adhering to strict deadlines
- Investigated individuals claiming disability to identify and document any cases of fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Conducted mobile and stationary surveillance.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
- Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
- Operated in full compliance with British Columbia laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
Recruiting / Mobile & Branch Manager
Securiguard Services Ltd.
04.2004 - 05.2006
- Conducted job interviews, evaluated applicants' skills and qualifications, and matched them to specific sites based on client and account management feedback
- Utilized computer aided dispatch software system for tracking patrol activities and managing requests for service
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- As a result of my dedication and hard work I was promoted to a Branch Manager position for a newly acquired security company as well as being awarded their investigations team of choice upon departure.
Field & Operations Manager
Paladin Security Group
01.2001 - 03.2004
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization
- Developed talented team, responsible for hiring, training, scheduling, coaching and prepared payroll hours summaries for Head office
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented and maintained high standards of quality in all areas.
- Oversaw work load of 80 personnel, with 100's of direct reports.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
- Met with senior management to determine needs and develop roadmaps.
Education
High school diploma or GED -
Vancouver, BC01.1987
Skills
- Experienced with Microsoft Applications
- Strong Work Ethic
- Integrated Sales Strategies
- Client-Focused Sales Strategies
- Sales Team Leadership
- Innovative Problem Solving
- Data Verification Processes
- Staff Skill Enhancement
- Proficient in Scheduling
- Clear and Concise Messaging
- Fraud investigations & Incident Management
- Effective Client Support Skills
- Branch Operations Oversight
Languages
English
Full Professional
Certification
- Firearms Permit/License as required by local laws and regulations – British Columbia, Canada - Non-restricted & restricted
- Mobile Arial Work Platform Certification - Scissor lifts / Boom lifts
Timeline
Maintenance Coordinator
Spice Management Group
10.2022 - 08.2023
Operations/Sales Manager
Imagine Maintenance Ltd
06.2018 - 08.2020
Telecommunications Installation Technician
Dawson Telecom - BFG - QX Tech
06.2015 - 04.2018
Recruiting / Mobile & Branch Manager
Securiguard Services Ltd.
04.2004 - 05.2006
Field & Operations Manager
Paladin Security Group
01.2001 - 03.2004
Licensed Private Investigator
Span and Associates Ltd
05.1989 - 03.2014
High school diploma or GED -
Community Service
- Community Volunteer Fire Fighter, Montrose Fire Department, Montrose, B.C.
- Block Watch Captain, RCMP - Community Policing, Coquitlam, BC
- Community Bike Patrol Member, RCMP Community Policing, Coquitlam, BC
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