Scott Shannon
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
I have been travelling for the best part of 12 years and found my trade which is dealing with people.
Overview
14
14
years of professional experience
Work History
Server
Nero
09.2016 - Current
- 10+ Google reviews commending my service.
- Excellent customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Supervisor
Vodafone UK
02.2010 - 04.2013
- Consistent customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Worked longer hours to ensure clients were happy.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
Education
High School Diploma -
Magdalen College
Brackley06.2003
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Effective Communication
- Interpersonal Skills (Colleagues and customers)
- Positive Attitude
- Time Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Nero
09.2016 - Current
Customer Service Supervisor
Vodafone UK
02.2010 - 04.2013
High School Diploma -
Magdalen College
Similar Profiles
Sarena BakerSarena Baker
Event Coordinator at NEROEvent Coordinator at NERO
Jamie SimoJamie Simo
Shift Leader at Caffe NeroShift Leader at Caffe Nero
Chelsea KeetleyChelsea Keetley
Assistant Manager at Caffe NeroAssistant Manager at Caffe Nero