Scott Shank
SAN DIEGO,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Senior Design Consultant
Dreamstyle Remodeling
01.2021 - Current
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Won multiple company awards for sales performance metrics.
- Accomplished over $6,000,000 in sales volume while maintaining a closing percentage of 33% since taking on this position.
Regional Operations Manager
Dreamstyle Remodeling
12.2017 - 01.2021
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Optimized logistics management, resulting in reduced delivery times and improved inventory control.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Won multiple awards for customer quality scores.
- Won multiple awards for net installed revenue growth year over year.
- Oversaw over 100 employees
Comfort Advisor
ARS Rescue Rooter
07.2016 - 12.2017
- Increased customer satisfaction by providing personalized HVAC comfort solutions based on individual needs and preferences.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
District General Manager
Sears Home Improvement
05.2014 - 07.2016
- Increased district-wide efficiency by implementing new management strategies and streamlining processes.
- Enhanced employee performance through comprehensive training programs and regular evaluations.
- Developed a strong district team by recruiting, hiring, and mentoring high-quality candidates for various roles.
- Improved customer satisfaction levels by addressing concerns and implementing feedback-driven improvements.
Sales Manager
Sears Home Improvement
04.2009 - 05.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Won multiple awards for Exceeding individual, and Team sales goals.
Flight Engineer
United States Air Force, USAF
06.1990 - 06.2010
- Enhanced aircraft safety by meticulously inspecting and maintaining all systems and components.
- Reduced fuel consumption by optimizing flight plans and implementing efficient in-flight procedures.
- Ensured smooth flight operations by coordinating with pilots, air traffic controllers, and ground crew members.
- Maximized aircraft performance by conducting thorough pre-flight inspections and addressing any discrepancies found.
- Recipient of multiple awards, and medals
- Over 5,000 mishap free flight hours
- Over 20 combat sorties
- Honorably discharged
Sales Project Consultant
Sears Home Improvement
04.2006 - 04.2009
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Established credibility as a trusted advisor by staying current on industry trends, market conditions, and competitive landscape analysis.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Won multiple sales awards for consistently performing in the top 1% company wide.
Skills
- In home sales consulting
- Building Trusted Advisor relationship with clients
- Communication, and follow through
- Experience in all phases of the home improvement process
- Problem solving skills
- Team building
Timeline
Senior Design Consultant
Dreamstyle Remodeling
01.2021 - Current
Regional Operations Manager
Dreamstyle Remodeling
12.2017 - 01.2021
Comfort Advisor
ARS Rescue Rooter
07.2016 - 12.2017
District General Manager
Sears Home Improvement
05.2014 - 07.2016
Sales Manager
Sears Home Improvement
04.2009 - 05.2014
Sales Project Consultant
Sears Home Improvement
04.2006 - 04.2009
Flight Engineer
United States Air Force, USAF
06.1990 - 06.2010