Summary
Work History
Education
Skills
Additional Information
Selected Achievements
Timeline
Generic

Scott Rumley

Surrey,Canada

Summary

Driver operations and training professional with 3 years as a Class 1 driver instructor and 4 years as a delivery driver. Known for clear communication, active listening, and a safety‑first mindset that improves performance, reduces risk, and elevates customer service. Skilled in onboarding drivers, providing coaching, scheduling support, and documenting processes, dedicated to ensuring driver success and smooth operations.

Work History

Class 1 Driver Instructor

Gordon Food Service
Delta, Canada
  • Class 1 driver training with a focus on safety, compliance, situational awareness, and professional standards on the road and at customer sites.
  • Assessed learner performance (backing, coupling/uncoupling, highway and city driving) and provided clear, constructive coaching tailored to individual needs.
  • Maintained training records and evaluation notes, ensuring consistency and readiness for audits.
  • Modelled effective customer communication and delivery etiquette to strengthen the company's reputation.

Delivery Driver

Gordon Food Service
Surrey, Canada
  • Executed assigned routes safely and on time, ensuring compliance with product-handling and customer service standards.
  • Performed thorough pre‑trip/post‑trip inspections and followed company safety policies to minimize incidents and delays.
  • Communicated proactively with leadership and customers about ETAs, site requirements, and delivery exceptions to maintain service quality.
  • Demonstrated reliability, attention to detail, and route discipline across changing schedules and weather conditions.

Education

Class 1 Commercial Driver’s Licence -

British Columbia

First Aid Level 1 -

Powered Pallet Jack Instructor -

Skills

  • Driver training
  • Safety compliance
  • Pre-trip best practices
  • Post-trip best practices
  • Route planning
  • Delivery execution
  • Employee onboarding
  • Coaching
  • SOPs
  • Effective communication
  • Business communication
  • Customer service

Additional Information

  • Samsara
  • CP Suite
  • Performance View
  • ICBC documentation
  • Google Workspace
  • Microsoft Excel

Selected Achievements

  • Increased driver pass rates/readiness by tailoring instruction through active listening and targeted feedback.
  • Helped reduce delivery exceptions by coordinating proactively with routing and clarifying site expectations with customers.
  • Standardized portions of the training documentation to improve consistency and onboarding speed.

Timeline

Class 1 Driver Instructor

Gordon Food Service

Delivery Driver

Gordon Food Service

Class 1 Commercial Driver’s Licence -

First Aid Level 1 -

Powered Pallet Jack Instructor -

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