Scott Rouleau
Kingston
Summary
Experienced Department Manager with a proven track record of successfully managing departmental operations and elevating team performance. Instrumental in spearheading numerous initiatives resulting in improved operational efficiency and increased employee satisfaction. Skilled in demonstrating exceptional leadership and strategic planning capabilities, even in high-pressure settings.
Overview
23
23
years of professional experience
Work History
Department Manager
Rona+
06.2024 - Current
- Sets daily priorities to ensure that deadlines and service commitments are met
- Performing various administrative tasks related to operation of the company
- Supervises, coaches, and provides guidance and leadership to employees, promoting a respectful environment in the workplace
- Estimates workloads to arrange for adequate staff to be on duty
- Assigns and confirms available staff to different areas of the operation according to operational needs
- Analyzes daily productivity reports to determine problems and trends
- Shares analysis and results with team
- Promotes good relations with external stakeholders such as contractors, customers, and the general public
Sales Team Manager
St. Lawrence Pools
04.2023 - 06.2024
- Achieving growth and hitting sales targets by successfully managing the sales team
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Resolve escalated customer issues and customer complaints regarding sales and service
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Recruiting, scheduling, objectives setting, coaching and performance monitoring of sales representatives
- Collaborate with marketing to generate new lead sources and expand the target customer base, or with product and research teams to make sure customer needs are met
- Composing, logging, and tracking correspondence
- Receiving, prioritizing, and responding to incoming calls
- Manage workflow, establish, and meet priorities and deadlines
- Assess issues and engage in problem-solving
G3 Technician
Goodyear Canada
06.2007 - 04.2023
- Operate machinery and equipment for tire manufacturing
- Monitor and maintain production processes for quality and efficiency
- Inspect and test finished products for quality control
- Maintain safety and cleanliness guidelines for a safe working environment
- Trained Health and Safety Representative
- Safety Management Course Diploma
- Clean and maintain a safe work environment
- Maintained Top 10 Builder percentage for output monthly/yearly
- Effectively operate tire manufacturing
- Communicate clearly and concisely, both orally and in writing
Sales Manager/Supervisor
Pioneer Family Pools
01.2002 - 01.2007
- Recognized as top salesperson for five consecutive years
- Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance
- Counsel, support, discipline, and fire underperforming sales representatives
- Maintain a deep understanding of customer needs and monitor their preferences
- Collaborate with marketing executives to develop lead generation plans
- Provide expertise when setting and adjusting pricing plans and discount rates
- Plan and preside over weekly sales team scheduling
Education
Ontario Secondary School Diploma -
Frontenac Secondary School
01.1994
Skills
- Customer service
- Goal oriented
- Team leadership
- Proactive decision making
- Excellent communication
- Flexible schedule and availability
- Organizational skills
- Prior supervisory experience
- Schedule management
- Employee coaching and mentoring
- Problem-solving abilities
- Managing operations and efficiency
Activities
- Hosting, playing, and organizing open mic nights.
- Playing guitar, writing, and recording music.
- Reading.
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Music
- Creative Writing
Timeline
Department Manager
Rona+
06.2024 - Current
Sales Team Manager
St. Lawrence Pools
04.2023 - 06.2024
G3 Technician
Goodyear Canada
06.2007 - 04.2023
Sales Manager/Supervisor
Pioneer Family Pools
01.2002 - 01.2007
Ontario Secondary School Diploma -
Frontenac Secondary School
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